Dialpad Release Notes 24.05.30

Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes.

Be sure to update your desktop app, or visit Dialpad's web portal to take advantage of our latest improvements.

Let's take a look at what's new from our most recent release on May 30, 2024.

New

Outbound email for digital agents

Digital agents can now send emails from their Digital Contact Center!

Critical bug fixes

Salesforce SMS logging bug

A few users reported that their SMS messages were not being logged through Salesforce. We've fixed this.

Playbook bug

Some users reported that the Ai Playbooks weren't generated for inbound and outbound calls. This has been fixed!

Transferred call bug

A few users reported that agents were stuck in busy state after accepting a warm transferred call. We've fixed this.

Other improvements

We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.

Happy Dialing!