Supported User and Room Phones
- 12 Sep 2024
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Supported User and Room Phones
- Updated on 12 Sep 2024
- 3 Minutes to read
- Print
- DarkLight
- PDF
Article summary
Dialpad offers configuration and provisioning support for various phones and room devices. Instructions for setting up users with deskphones or conference room phones can be found on their website. The article discusses supported sound devices and headsets for Dialpad's desktop or browser app. Phones purchased from Dialpad are ready for activation, while those bought elsewhere may require additional setup. The company supports Obihai, Polycom, and Yealink IP desk and room phones, as well as other devices with reasonable effort. Generic SIP registration is available for various SIP devices, with Dialpad providing credentials. Office admins can track device adoption through the Calling Habits section. Weekly analytics are automatically sent to admins for device usage breakdown.
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Dialpad provides configuration and provisioning support for many popular phones and room devices. If you are looking for instructions on how to set up a user with a deskphone or conference room phone please visit ourset up a user desk phone or set up a room phone articles.
This article goes over sound devices and headsets that are supported with Dialpad’s desktop or browser app.
Let's dive into the details.
Activation
When phones are purchased from Dialpad, they come out of the box ready to be activated with Dialpad.
If a supported phone was purchased elsewhere, it can still be used with Dialpad, but additional setup steps might be required.
Be sure to read our Help Center articles for more information on Poly Obi or Yealink phones.
Best support phones
Dialpad supports the following Obihai, Polycom, and Yealink IP desk and room phones.
Note
Dialpad runs extensive quality assurance testing for all of our supported devices. If you're experiencing any issues, or have questions regarding firmware versions, please reach out to our Customer Support Team
Desk phones
| Manufacturer | Models | Features |
| Poly — Obi edition (Obihai) |
|
|
| Yealink |
|
|
Conference phones
| Manufacturer | Models | Features |
| Poly |
|
|
Cordless DECT solutions
| Manufacturer | Models | Features |
| Yealink (Base Station) |
These base stations are compatible with any supported Yealink handset. |
|
ATAs
| Manufacturer | Models | Features |
| Grandstream |
|
*with Flash / Hook |
Other phones
The following devices are supported with reasonable effort.
These devices are older and may not be sold, or even have continued firmware support from the manufacturer. While Dialpad can configure and provision devices in this list, the level of support and feature availability we can offer is more limited than the list of devices in the table above.
Note
Dialpad runs extensive quality assurance testing for all of our supported devices. If you're experiencing any issues, or have questions regarding firmware versions, please reach out to our Customer Support Team
Deskphones and conference phones
| Manufacturer | Model | Features |
| Poly VVX (UCS) |
|
|
| Poly SoundStation |
|
|
| Poly Edge E Series |
|
|
| Cisco |
|
|
| Mitel |
|
|
Conference phones
| Manufacturer | Model | Features |
| Poly |
|
|
Cordless DECT solutions
| Manufacturer | Model | Features |
| Poly |
|
|
| Poly |
|
|
ATAs
| Manufacturer | Model | Features |
| Poly |
|
|
Expansion modules (sidecar)
Expansion modules, also known as sidecars, are phone accessories that can be attached to a desk phone for advanced call-handling capabilities.
Tip
You can connect multiple sidecars to your desk phone, starting with sequence number 1.
| Manufacturer | Supported sidecar and desk phone models | Available line key features |
| Yealink |
|
Visit this Help Center article for details on line key configuration. |
| Poly |
|
|
Notes
Ensure the sidecar is installed ahead of registering the desk phone to a user or room phone.
If a sidecar is moved, its line key functions will adjust according to its new position.
Generic SIP registration
Dialpad will provide SIP credentials that can be used with many different generic SIP devices.
Dialpad is only responsible for validating that the registration credentials are still valid. Support for firmware or other functionality on the generic device must come from the device manufacturer.
This solution is often used for IP based door bells, paging solutions (such as Algo) and others.
Tracking adoption
Office admins can track the adoption of company-issued devices like laptops, mobile, or desk phones straight from their Dialpad analytics.
Apply your filters and navigate to Calling Habits. Here, you'll see a breakdown of device usage.
You’ll also see a breakdown of device usage in your weekly analytics reported automatically sent to office admins.
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