Supported User and Room Phones
    • 17 Jan 2025
    • 4 Minutes to read
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    Supported User and Room Phones

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    Article summary

    Dialpad provides configuration and provisioning support for many popular phones and room devices. If you are looking for instructions on how to set up a user with a deskphone or conference room phone please visit our set up a user desk phone or set up a room phone articles.

    This article goes over sound devices and headsets that are supported with Dialpad’s desktop or browser app.

    Let's dive into the details. 

    Difference between room and user phones

    Room phones are perfect for shared company spaces such as conference rooms, reception areas, or phone booths. They are not associated with a user account.

    User phones are desktop phones assigned to one of your team members. When their Dialpad number is called, that user's desk phone will ring.

    Supported devices

    Dialpad is compatible with a variety of devices, each offering different features.

    For the best experience, ensure your device meets the recommended requirements and is running the specified firmware version.

    Firmware guidelines

    For optimal performance, we recommend using our recommended firmware. If you're experiencing issues, contact Customer Care before changing your firmware. Only make firmware changes if instructed by Dialpad's Technical Support team.

    Note

    Dialpad runs extensive quality assurance testing for all of our supported devices. If you're experiencing any issues, or have questions regarding firmware versions, please reach out to our Customer Care Team.

    Desk phones 

    Select the manufacturer name below to view the list of compatible desk phones and their supported features.

    Poly — OBi Edition

    Manufacturer 

    Models 

    Features 

    Set Up Guides

    Poly — OBi Edition 

    • VVX 250

    • VVX 350

    • VVX 450

    • Provisioning

    • Secure

    • Line key configuration:

      • Speed dials

      • BLF

      • Group lines

    • 1-Touch transfer:

      • Blind

    • DND (presence)

    • 3-way conference

    • Group paging

    • Guest login

    • Executive Assistant

    • Contact Center availability toggle

    • Call parking 

    • Call record toggle

    • Custom background

    Tip

    To set up your phone using Zero-Touch Provisioning (ZTP), email Poly’s ZTP support at [email protected] to request a transfer of the device’s MAC address to Dialpad.

    Poly VVX UCS

    Manufacturer 

    Models 

    Features 

    Set-up Guide

    Poly VVX UCS

    • VVX 201

    • VVX 301

    • VVX 311

    • VVX 401

    • VVX 411

    • VVX 501

    • VVX 601

    • Provisioning

    • Secure

    • Basic call features

    • Line key configuration:

      • Speed Dial

    • DND (local presence)

    • Call forwarding

    • Group paging

    • Guest login  


    Yealink

    Manufacturer 

    Models 

    Features 

    Set-Up Guides

    Yealink

    • T33G

    • T34W 

    • T44W

    • T42U

    • T43U

    • T46U

    • T48U

    • T53 

    • T53

    • T54W

    • T57W

    • T58W

    • Provisioning

    • Secure

    • Line key configuration:

      • Speed dials

      • BLF

      • Group lines

    • 1-Touch transfer:

      • Blind

      • Warm

      • New Call

      • Select

    • Multi-Line Department

    • DND (presence)

      • Not available for room phones.

    • 3-way conference

    • Group Paging

    • Guest Login

    • Executive-Assistant w. BLF

    • Custom screen background image

    • Sidecar:

      • EXP43, EXP50

    Poly Edge E

    Manufacturer 

    Models 

    Features 

    Set Up Guide

    Poly Edge E Series

    • Edge E100

    • Edge E220

    • Edge E300

    • Edge E320

    • Edge E350

    • Edge E400

    • Edge E450

    • Edge E500

    • Edge E550


    Cisco

    Manufacturer 

    Models 

    Features 

    Set Up Guide

    Cisco

    • 6800

    • 7800

    • 8800 

    • 6821

    • 6841

    • 6851

    • 6861

    • 7811

    • 7821

    • 7841

    • 7861

    • 8811

    • 8821

    • 8841

    • 8845

    • 8851

    • 8861

    • 8865

    Dialpad can only support Cisco phones that are already running on the Multi-Party Platform (MPP) firmware.


    Mitel

    Manufacturer 

    Models 

    Features 

    Mitel 

    • 6905

    • 6910

    • 6915

    • 6920w

    • 6930w

    • 6940w

    • 6970

    • Provisioning

    • Secure

    • Basic call features

    • DND (local presence)  

    Room phones

    Select the manufacturer name below to view the list of compatible room phones and their supported features.

    Poly Trio

    Manufacturer 

    Models 

    Features 

    Poly

    • Trio 8300

    • Trio 8500

    • Trio 8800

    • Trio C60

    • Provisioning

    • Secure

    • Basic calling features

    • 3-way conference 


    Poly Soundstation

    Manufacturer 

    Models 

    Features 

    Poly

    • SoundStation 5000

    • SoundStation 6000

    • SoundStation 7000

    • Provisioning

    • Secure

    ATAs

    Select the manufacturer name below to view the list of compatible ATAs and their supported features.

    Grandstream

    Manufacturer 

    Models 

    Features 

    Set-Up Guide

    Grandstream

    • HT812

    • HT814

    • HT818

    • HT801

    • HT802

    • HT801 v2

    • HT802 v2

    • HT812 v2

    • HT814 v2

    • HT818 v2


    • Provisioning

    • Secure

    • Basic call features

    • T.38 Fax

    • Call Waiting*

    • Department Call Waiting*

    *with Flash / Hook


    Poly / HP

    Manufacturer 

    Models 

    Features 

    Set-Up Guide

    Poly / HP

    • 402

    • Provisioning

    • Secure

    • Fax & voice

    • Basic call features

    • T.38 fax



    AudioCodes

    Manufacturer

    Models

    Features

    Set-Up guide

    AudioCodes

    • MP-112

    • MP-114

    • MP-118

    • MP-124

    • Provisioning

    • Secure

    • Fax & voice

    • Basic call features

    • T.38 fax

    Wireless and DECT devices

    Select the manufacturer name below to view the list of compatible wireless and DECT devices and their supported features.

    Yealink

    Manufacturer 

    Models 

    Features 

    Set-Up Guide

    Yealink (base station)

    • W70B

    Yealink offers several different handsets that can be paired and used with this base station.

    • Provisioning

    • Secure

    • Basic call features

    • DND (presence)

      • Not supported on room phones.

    Poly / HP

    Manufacturer 

    Models 

    Features 

    Set-Up Guide

    Poly / HP

    • Rove B1, B2

    • Provisioning 

    • Secure

    • Basic call features 

    • DND (local presence)


    Sidecars

    Expansion modules, also known as sidecars, are phone accessories that can be attached to a desk phone for advanced call-handling capabilities.

    Select the manufacturer name below to view the list of compatible sidecar devices and their supported features.

    Yealink Sidecar

    Manufacturer 

    Models 

    Features 

    Set-Up Guide

    Yealink

    • EXP43

      • T43U/T46U/T48U IP phone

    • EXP50

      • T5 IP phone


    • --- Clear --- 

    • Speed dial/BLF

    • Set Locally

    • Department/Contact Center Line


    Visit this Help Center article for details on line key configuration.

    Poly Sidecar

    Manufacturer 

    Models 

    Features 

    Poly

    • EM50

      • VVX450

    • Speed dial/BLF

    Tip

    You can connect multiple sidecars to your desk phone, starting with sequence number 1. 

    Notes

    Ensure the sidecar is installed ahead of registering the desk phone to a user or room phone.

    If a sidecar is moved, its line key functions will adjust according to its new position.

    Generic SIP registration 

    Dialpad will provide SIP credentials that can be used with many different generic SIP devices. 

    Dialpad is only responsible for validating that the registration credentials are still valid. Support for firmware or other functionality on the generic device must come from the device manufacturer. 

    This solution is often used for IP based door bells, paging solutions (such as Algo) and others.

    Note

    Generic SIP devices don’t support E911 or international calling.

    Activation

    When phones are purchased from Dialpad, they come out of the box ready to be activated with Dialpad.

    If a supported phone was purchased elsewhere, it can still be used with Dialpad, but additional setup steps might be required.

    Be sure to read our Help Center articles for more information on Poly Obi or Yealink phones.

    Tracking adoption

    Office admins can track the adoption of company-issued devices like laptops, mobile, or desk phones straight from their Dialpad analytics.

    Apply your filters and navigate to Calling Habits. Here, you'll see a breakdown of device usage. 

    You’ll also see a breakdown of device usage in your weekly analytics reported automatically sent to office admins.


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