Dialpad Everywhere

Gain instant access to Dialpad features you use most, no matter what tab, window, or app you’re using.

Before getting started with Dialpad Everywhere, make sure you've upgraded to the latest available version of the app.

To get started with Dialpad Everywhere, open your App Settings.

  1. Select Preferences
  2. Select Other Settings
  3. Check the three boxes under the Dialpad Everywhere section

Once enabled, you'll notice Dialpad Everywhere pop up on your screen when you navigate away from an active call started on your desktop app.

Hover over your Dialpad Everywhere interface to display all your available call controls, including:

  • Mute
  • Hold
  • Dialpad
  • Warm Transfer
  • Direct Transfer
  • Add a Caller
  • Recording
  • Hang Up 

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If you have Dialpad Ai enabled, you’ll see an Ai button in your Dialpad Everywhere. When you click into it you will be able to see the live transcript of your call. 

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Not only that, but easily toggle between your Real-Time Transcripts and your Real-Time Assist cards.
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Note

Only Dialpad Support, Dialpad Sell, and Dialpad Connect with Contact Center Pro or Enterprise Add On with Real-Time Assist created will see RTA cards in their Dialpad Everywhere instance.

Ditch context switching and distractions with integrations embedded directly into your Dialpad Everywhere interface.

Available integrations include: 

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Compose Message
Recent Emails
View All
Launch email app in a browser tab with compose open Links to last three emails exchangedView all shared emails 
Create Event
Shared Events
View All
Launch calendar app in a browser tab with create event openCurrent event and next event togetherView all shared events
Create Document
Shared Documents
View All
Launch drive app in browser tabThree shared filesView all shared documents

Opens Salesforce in a new browser tab on the create opportunity view

Shows the log activity UI

Navigates you to the lead (if connected)

Launch Zendesk/ServiceNow app in a browser tab with new ticket open

Shows last three tickets for this contact

Launch Zendesk/ServiceNow in the browser tab to page showing all tickets for this contact

Allows you to log the call to Hubspot

Have more questions? Check out our Dialpad Everywhere FAQ page.