App Updates

We're constantly rolling out new features and functionality updates to ensure our users get the most out of Dialpad.

Updating the mobile apps for iOS or Android works the same way as any other app. If there's a new version available, your app will either be automatically updated (if that's how you've set up your updates in your Play/App Store settings), or you'll receive a notification that an update is available for your app from either the App Store or the Play Store.

Let's dive into the details.

Types of app updates

Dialpad releases two types of app updates:

Passive
Required

For passive releases, you'll still have access to the app if you don't update right away.

For required updates, you'll need to update the app before you can access any of the app's features.

Our updates include new features, bug fixes, and behind-the-scenes tweaks, so updating the app whenever you're prompted is your best bet.

Update frequency

Keeping your Dialpad app up to date ensures its stability and overall performance.

Here's how often we release updates:

The Dialpad app publishes updates weekly, with occasional exceptions during holidays or special circumstances.

The Dialpad Meetings web app updates every week, with occasional exceptions during holidays or special circumstances.

The 4 Dialpad mobile apps are updated monthly, but not always on the same date.

Our telephony platform is updated roughly once per week.

How can I tell what app version I'm on?

See what version of the app you're using from the Dialpad App Preferences in the Dialpad app.

Can I use an older version of the app?

Yes, but keep in mind that at some point, a required update will force you to update your app to the latest version in order to keep using it.

How can I update my app?

Whenever we update our desktop app, we send out a banner notification giving you the option to update.

If you ignore the update (or hit X by mistake), you can still manually force an update on the native and Chrome app.

Force an update by following the steps below:

Mac Native App

With your native app open, navigate to Dialpad on your Mac's main menu
Click Check for Update
If an updated version is available, you'll be prompted to restart your app

Windows Native App

With your native app open, press Alt on your keyboard to display the File | Edit | Help menu
Click on File > Check for Update
If an updated version is available, you'll be prompted to restart your app

Chrome Extension

With your Chrome browser open, click on > More Tools > Extensions
Check the Developer Mode box
Click on Update Extensions Now