Dialpad Meetings System Requirements
  • 30 May 2023
  • 2 Minutes to read
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Dialpad Meetings System Requirements

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Article Summary

Dialpad Meetings is made to work with most users' browser types and internet speed, plus no downloads are required. We do have some requirements, however, to get the best experience. Those include:

  • 100kbps connection speed (both upload and download speeds)
  • Latest Chrome browser for screen sharing (no canary or developer versions)

Worried that your computer still won't connect? Make sure to check the following areas.

Native Desktop App

Windows 10 (32- and 64-bit):

  • +1 GHz processor
  • Minimum of 4GB of memory
  • 300MB of hard drive space

Mac OS X, macOS 10.9 (Mavericks) or later:

  • +1 GHz processor
  • Minimum of 4GB of memory
  • 300MB of hard drive space

To download and install the Native Desktop App on your Windows or MacOS device, click here.

Supported Browsers

To access a conference from the web, you can use the following browsers:

 Desktop

BrowserOSIs Video Supported?Is Audio Supported?Is Screenshare Supported?
Google ChromeMac
Safari Mac
FirefoxMac
Microsoft EdgeMac
OperaMac
Google ChromeWindows
FirefoxWindows
Microsoft EdgeWindows
OperaWindows

Keep in mind that if you're connecting your audio through your computer while viewing a screen share, you'll want to choose either Chrome, Firefox or Edge.

We suggest using the following browsers for the best audio quality:

  • Chrome
  • Edge (version 80.0.361.69 and above)
  • Firefox
  • Edge

 Tablets

BrowserOSIs Video Supported?Is Audio Supported?Is Screenshare Supported?
ChromeiOS 14.4 >Partial Support*Partial Support*
Safari iOS 14.4 >Partial Support*Partial Support*
FirefoxiOS 14.4 >Partial Support*Partial Support*
EdgeiOS 14.4 >Partial Support*Partial Support*
OperaiOS 14.4 >Partial Support*Partial Support*
ChromeiOS 14.4 <
FirefoxiOS 14.4 <
EdgeiOS 14.4 <
OperaiOS 14.4 <
ChromeAndroid
FirefoxAndroid
SamsungAndroid
BrowserAndroid
UX BrowserAndroid

* Camera and mic are not supported, but users will be able to join in view-only mode.

 Mobile

BrowserOSIs Video Supported?Is Audio Supported?Is Screenshare Supported?
AlliOS
AllAndroid

Test Call Quality

Launch a call quality test to review these areas:

  • Microphone
  • Audio Playback
  • Network Connectivity
  • Data Transfer
  • VoIP
  • Audio Input

If something's wrong, we'll let you know and give you the steps to fix it.

Screen Sharing

Make sure that you've set up the following for screen share:

If you're only viewing a screen share, you can use the following browsers:

  • Google Chrome
  • Mozilla Firefox
  • Internet Explorer
  • Opera
  • Microsoft Edge

Dialpad Meetings Tip:
To connect audio through your computer rather than over the phone, only Chrome, Firefox, and Edge are supported.

Mic & Speakers

If your computer doesn't have a built-in mic and speakers, we recommend using a headset (like Plantronics USB). Plus, headsets cut down on background noise and any chance of echo.

Chromebooks

Chromebooks come in a lot of configurations, and Chromebooks that do not meet the following standards are more likely to have call quality issues and slowness when attempting to multitask (using multiple tabs/apps).

  • Platform: Linux x86_64
  • Chrome Version: Latest (Menu > Help > About Google Chrome)
  • Chrome OS Version: Latest
  • Memory: 4GB
  • CPU: Intel(R) Core (TM) m3-6Y30 @ 0.90GHz

Unsupported configurations

Dialpad does not support using our services through any of the following tools:

  • Virtual Machines (VMs)
  • Virtual Desktop Interfaces (VDIs)
  • Remote Desktop Clients (RDPs)

Video Streaming

Recommended bandwidth for HD video (720p)
For 1:1 calls, the recommended bandwidth is a minimum of 1.2-1.5 mbps up / down.

For group calls, 1.2-1.5 mbps and 3 mbps down.

Routers and Ports

You'll want to make sure your router/gateway has the SIP ALG disabled and that you've opened the following ports on your firewall:

ProtocolPortsDirection
TCP80/443Out
TCP6800/5222/5223/7060Out
UDP5060/5061/7060/11000/16600 to 16998/19305Out
UDPstun.l.google.com/19302UDP outbound
""""UDP bidirectional
UDP16384 to 32768Out

 You can also restrict outbound traffic to the following domains:

dialpad.com
dialpadcdn.com
highfive.com
ubervoip.net
stun.i.google.com

What are these ports used for?

80/443: WebSockets to communicate with our servers
6800/5222/5223/7060: Outbound calls
5060/5061/7060/11000/16600 to 16998/19305: Outbound calls
stun.l.google.com/19302: ICE protocol to determine public address
16384 to 32768: Only open these if your network doesn't use D-NAT

Usually, there's no need to turn on QoS on your router unless you have a large network with several thousand employees.

Note:
These ports need to be open to create outbound UDP. Dialpad Meetings will piggyback on this open pinhole to send back UDP traffic.


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