Dialpad Admin

Getting Started

• Your Dialpad Office Settings
• Set Up Your Main Line
• Set Business Hours
• Holiday Hours
• Shared Company Contacts
• Add and Manage Multiple Offices

Admin Settings

• International IVR Messages
• Add or Remove a Fax Line
• Purchasing Fax Licenses
• Adding Local or Toll-Free Numbers in Dialpad
• Enable Office-Wide Call Recording
• Enable Office-Wide Caller ID

Your Team

• Manage Your Users
• Export Your Team List - Users and Room Phones
• Download the Apps via MSI or PKG
• Add or Remove Team Members
• Swap or Re-Assign Numbers in Dialpad
• Use the Enterprise Support Portal

Voice Intelligence

• Real Time Assist Speech Coaching
• Dialpad + Voice Intelligence
• Enable Voice Intelligence for Offices and Shared Lines
• Vi Call Summary
• Voice Intelligence Custom Dictionary
• Voice Intelligence Glossary

Billing

• View Your Billing Summary
• Manage License Billing
• Add Call Credits to your Office
• Cancel Your Account

Team Analytics

• Analytics and Calls
• Calls List
• Analytics Glossary
• Export Your Analytics Data
• Reading your Exported Analytics