Dialpad Admin

Getting Started

• Your Dialpad Office Settings
• Set Up Your Main Line
• Set Business Hours
• Holiday Hours
• Shared Company Contacts
• Add and Manage Multiple Offices

Admin Settings

• Event Changelog
• International IVR Greetings
• Add or Remove a Fax Line
• Purchasing Fax Licenses
• Adding Local or Toll-Free Numbers in Dialpad
• Enable Office-Wide Call Recording

Your Team

• Manage Your Users
• Export Your Team List - Users and Room Phones
• Download the Apps via MSI or PKG
• Add or Remove Team Members
• Swap or Re-Assign Numbers in Dialpad
• Use the Enterprise Support Portal

Voice Intelligence

• Voice Intelligence Moment Spotlight: Interesting Question
• Voice Intelligence Moment Spotlight: Sentiment
• Voice Intelligence Moment Spotlight: Action Items
• Company Dictionary Tips
• Real Time Assist Speech Coaching
• Dialpad + Voice Intelligence

Billing

• View Your Billing Summary
• Manage License Billing
• Add Call Credits to Your Office
• Cancel Your Account

Team Analytics

• Analytics: Charting Data
• Analytics: Calls List
• Analytics Glossary
• Export Your Analytics Data
• Reading your Exported Analytics