Dialpad Admin

Getting Started

• Manage an Office
• Set Up Your Main Line
• Set Business Hours
• Set Holiday Hours & Routing Rules
• Shared Company Contacts
• Add and Manage Multiple Offices

Admin Settings

• Event Changelog
• International IVR Greetings
• Add & Remove Fax Numbers
• Purchasing Fax Licenses
• Add & Remove Local or Toll-Free Numbers
• Enable Office-Wide Call Recording

Your Team

• Manage Your Users
• Export a User List
• Download the Apps via MSI or PKG
• Add & Remove Team Members
• Swap & Reassign Numbers
• Use the Enterprise Support Portal

Voice Intelligence

• Improve the Accuracy of Voice Intelligence Transcription
• Voice Intelligence Moment Spotlight: Interesting Question
• Voice Intelligence Moment Spotlight: Sentiment
• Voice Intelligence Moment Spotlight: Action Items
• Company Dictionary Tips
• Real-Time Assist Speech Coaching

Billing

• View Your Billing Summary
• Manage License Billing
• Add Call Credits to Your Office
• Cancel Your Account

Team Analytics

• Scheduled Reports
• Manage a Playlist
• Analytics: Charting Data
• Analytics: Call History
• Analytics Glossary
• Export Your Analytics Data