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Dialpad Admin

Set up your team for success. Configure our system, your way.

Getting Started

  • Manage an Office
  • Set Business Hours
  • Manage a Main Line
  • Set Holiday Hours & Routing Rules
  • Add and Manage Multiple Offices
  • Number Assignment (FAQs)

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Admin Settings

  • Add Local or Toll-Free Numbers
  • Set Call Routing Rules for Departments
  • Add & Remove Fax Numbers
  • Enable External & Outside Transfers
  • Enable Office-Wide Call Recording
  • IVR and Voicemail Language

See all 18 articles

Your Team

  • Manage Your Users
  • Add & Remove Team Members
  • Remove Local, Toll-Free or Secondary Numbers
  • Change an Email Address
  • Swap & Reassign Numbers
  • Export a User List

See all 11 articles

Billing

  • Credit Card Verification
  • Billing Information
  • View Your Dialpad Billing Summary
  • Dialpad Billing FAQs
  • Manage Dialpad License Billing
  • Cancel Your Dialpad Account

See all 9 articles

Dialpad Ai

  • Dialpad Ai
  • Enable Dialpad Ai for Offices & Shared Lines
  • Ai Call Summary
  • Manage a Company Dictionary
  • Company Dictionary Tips
  • Improve the Accuracy of Ai Transcription

See all 11 articles

Analytics Basics

  • Quality of Service Dashboard 
  • Analytics: Key Concepts
  • Analytics FAQs
  • Analytics for Deleted Users
  • Timezones + Analytics
  • Keyword Tab Unavailable in Dialpad Analytics

Team Analytics

  • Analytics: Charting Data
  • Export Your Analytics Data
  • Scheduled Reports
  • Read Your Exported Analytics
  • Manage a Playlist
  • Exporting Your Analytics: Tips and Tricks

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