Introduction
Use this article to respond when a customer sends remittance advice and asks for confirmation of receipt.
Response
Thank you for providing the remittance advice. We have noted the payment and will monitor the account for the scheduled deposit. If you have any further questions, please let us know.
Additional information
If the payment does not appear in the account by the expected date, please review the remittance details and contact support with the payment reference, amount, and date sent.