Enable Office-Wide Caller ID

While your team members will always have the option to use their personal number as their caller ID, Admins can also grant access to certain caller ID features.

Let's dive into the details.

Main line caller ID

Admins can enable or disable the ability for the team members to use the Main Line as their global caller ID.

To enable team members to use the main line as their caller ID, go to your Dialpad Admin Settings.

1. Navigate to Office > Office Settings

2. Under Office-wide Settings, navigate to Caller ID

3. Check the box beside Allow team members to use the office number or group numbers for which they are a member as caller ID
    

Learn more about your global caller ID here.

Department or Contact Center caller ID

By default, each Department operator or Contact Center agent can place calls using the Department or Contact Center's caller ID.

However, Admins can choose whether operators or agents use their originally assigned caller ID, the Main Line caller ID, or to block the caller ID entirely.

Note

The Department or Contact Center must have an assigned number before you can set the caller ID.

To enable team members to choose their caller ID in a Department or Contact Center, go to your Dialpad Admin Settings

1. Navigate to Contact Centers or Departments and select the desired Contact Center or Department

2. Navigate to Advanced Settings

3. Navigate to Contact Center/Department Caller ID

4. Select the desired caller ID number

Hide caller ID

While every user in Dialpad is able to use their personal, direct number as their caller ID, Admins can also enable the option for their team to hide their caller IDs automatically. Here's how:

To enable team members to hide their caller ID, go to your Dialpad Admin Settings.

1. Navigate to the Office > Office Settings

2. Under Office-wide Settings, navigate to Caller ID

3. Check the box beside Allow team members to hide their caller ID. Calls from them will appear as 'unknown'.
    

Note

You can’t hide your caller ID when making a cold external transfer from a shared line.

When enabled, team members will see this option in:

• The New Call From caller ID drop-down.

• The Call drop-down within a conversation thread.

• Their global ID settings.