Admin Settings

If you run a business that’s always on the phone, you know how hard it is to keep an eye on everything. Even an average-size contact center can take hundreds of customer calls a day, and call recording is a lifesaver when it comes to monitoring age...

G Suite and Office 365 users can add a secondary domain to their account. Just reach out to our support team with the name of the domain you'd like to add to your account.  Need a little background on secondary domains? Check out these help artic...

With our IVR and Voicemail Language feature you can override the default language setting for your office with another language so that when customers call you, they’ll hear the IVR greetings and voicemail in that language. You can customize these ...

Once you've set your business hours for a department, set call routing rules for when your department is open and closed. To access your department's call routing rules, head to your Admin Settings from Dialpad.com  Navigate to  Departments...

Create a hold queue for when all of your Operators  are busy on calls.  Customize the hold queue's size, wait time, greeting, and hold music to keep your callers entertained while they wait.  Let's take a look at hold queues for Departments in...

While the majority of transfers are internal (within the same company) sometimes you might want to transfer calls to an outside number. This is useful for closed-hour routing, or specialized services.  Dialpad also offers the option to transfer to a...

Before your team can start placing international calls or sending international messages, admins will need to enable international services on their account, as well as add credits.  Be sure to check out our  international calling rates . ...

Designed to provide deeper diagnostics into call quality, user devices, and SIP provisioning, our Enterprise Support Portal (termed /es portal ) is a powerful tool in a Dialpad admin’s arsenal. While many call analytics are available directly wit...

In today's dynamic workplace landscape, admins are seeking enhanced control over their office, contact center, and user settings. With Access Control, accessed through the Enterprise Support (ES) Platform, companies can tailor permissions and m...

Settings and User account changes that are applied by Dialpad Admins (Company, Office, Department and Contact Center) apply are tracked, and exportable into a CSV audit log. This provides visibility to company stakeholders,  and is especially u...

Dialpad's APIs are easy to use and provide context-relevant information that enhances workflows. Let's look at how to create and access an API key and unlock the amazing capabilities of the Dialpad platform to build feature-rich applications. ...

How do I change the hold music? Your Dialpad Administrator can change the hold music at any time by navigating to Dialpad.com > Admin Settings > Office > Main Line > Hold Music. They'll have the option to either select one of our defaults...

Let's cover some of the most common questions around departments. Who can use this feature Departments are available to  Ai Voice u sers on  Standard, Pro, and Enterprise plans . How many departments can I create? That depends on...