Assign Operators to the Main Line

Assign team members as operators on your Main Line so they can make and receive calls using your company’s Main Line number.

Let's dive into the details.

Who can use this

Company and Office Admins can assign operators. 

 

Refer to our Pricing Page to see if you have access to this feature. If you have any questions about your plan, reach out to your Customer Success Manager or Dialpad Customer Care.

Assign an operator

To assign a team member as an operator on your Main Line, go to Dialpad Admin Settings

1. Select Office > Main Line
2. Go to Assigned operators & phones
3. Select the Operators tab, then go to the + Add people from your team search bar. 
   
4. Search by name or email, then select the team member.
   
    

The team member is now assigned as an operator on your Main Line. 

Assign a room phone 

Add a room phone to your Main Line when you want a shared phone to ring, such as at a reception desk.

To assign a room phone to your Main Line, go to your Dialpad Admin Settings.

1. Select Office > Main Line
2. Go to Assigned operators & phones
3. Select the Phones tab, then go to the + Add a phone to ring search bar 
4. Search and select a room phone
   

If you haven’t set up the room phone yet, see Manage a Room Phone.

Remove an operator

To remove a team member as an operator from your Main Line, go to your Dialpad Admin Settings.

1. Select Office > Main Line
2. Go to Assigned operators & phones
3. Find the operator you want to remove, then select Options
4. Select Remove

That’s it! The team member is no longer assigned as an operator on your Main Line.

Remove a room phone

To stop a room phone from ringing for your Main Line, remove it from the Main Line’s assigned phones. 

This doesn’t remove the room phone from your Dialpad account.

1. Go to your Dialpad Admin Settings
2. Select Office > Main Line
3. Go to Assigned operators & phones
4. Select the Phones tab
5. Find the room phone and select Remove from this department

To remove the room phone from Dialpad entirely, go to Office > Desk Phones > Room Phones, then select Options > Remove next to the phone. 

See Manage a Room Phone for more details.