Removing numbers is a piece of cake, no matter if you are removing a local number, a toll-free number, or a secondary number. Once you confirm the changes, your removed number will be placed in your Reserved Numbers for you to access later on, or to reassign elsewhere.
Don't forget, there is a fee to maintain numbers in your reserved pool.
Let's go over the number removal process.
Who can use this
Company and office admins can remove local, toll-free, and user's secondary numbers.
Refer to our Pricing Page to see if you have access to this feature. If you have any questions about your plan, reach out to your Customer Success Manager or Dialpad Customer Care.
Remove a shared line's local number
To remove a shared line number, go to your Admin Settings at Dialpad.com
Select Main Line, Departments or Contact Centers
Navigate to Main Line, Department or Contact Center Info phone number(s)
Select Options beside the number you want to remove
Select Remove from the drop-down menu
Select Confirm
Note
You need to have at least 1 local number assigned to your Mainline.
Remove a shared line's toll-free number
To remove a toll-free number on the shared line, first go to your Admin Settings at Dialpad.com
Choose Main Line, Departments or Contact Centers
Navigate to Main Line, Department or Contact Center Info
Find the phone number you would like to remove
Select Options
Select Remove from the drop-down menu
Select Confirm
Remove a user's secondary number
If a user has more than one line assigned to them, you can remove the secondary number by navigating to Admin Settings at Dialpad.com
Select Users under Office settings
Find the user and click Options
Select Calling from the drop-down menu, and choose Manage Phone Numbers
Select Remove next to the secondary number
What happens when I remove a number?
When an admin deletes a user or removes a previously assigned number in Dialpad, the number is stored in the Reserved Numbers section of your user list.
Reserved numbers can be assigned to another user or line at any time.
To access your Reserved Numbers (also known as your Reserve Pool), go to your Admin Settings from Dialpad.com
Navigate to Office
Select Users
Select Reserved Numbers
When a number is removed from the Reserved Numbers list, it is placed in a cooling pool for 7 days.
After 7 days, the number is released back to the public and can be reassigned to a different company.
If you make a mistake and wish to reassign the number or keep it in your reserve pool for later use, please contact our support team within 7 days.
Note
There is a fee for maintaining numbers in your reserve pool.