Gain instant access to Dialpad features you use most, no matter what tab, window, or app you’re using.
Using Dialpad Everywhere
Before getting started with Dialpad Everywhere, make sure you've upgraded to the latest available version of the app.
Once enabled, you'll notice Dialpad Everywhere pop up on your screen when you navigate away from an active call started on your desktop app.
Access Call Controls
Hover over your Dialpad Everywhere interface to display all your available call controls, including:
- Mute
- Hold
- Dialpad
- Warm Transfer
- Direct Transfer
- Add a Caller
- Recording
- Call Park
- Hang Up
Voice Intelligence Everywhere
If you have Voice Intelligence enabled, you’ll see a Vi button in your Dialpad Everywhere. When you click into it you will be able to see the live transcript of your call.
You can also easily toggle between your Real-Time Recommendations and live transcript for a more convenient workflow.
Available Integrations
Ditch context switching and distractions with integrations embedded directly into your Dialpad Everywhere interface.
Available integrations include:
- G Suite
- Office 365
- Salesforce
- Zendesk
- ServiceNow
G Suite and Office 365 Integrations
| Compose Message | Recent Emails | View All |
| Launch email app in a browser tab with compose open | Links to last three emails exchanged | View all shared emails |
Calendar Events
| Create Event | Shared Events | View All |
| Launch calendar app in a browser tab with create event open | Current event and next event together | View all shared events |
Documents
| Create Document | Shared Documents | View All |
| Launch drive app in browser tab | Three shared files | View all shared documents |
Salesforce Integration
Create Opportunity
| Opens Salesforce in a new browser tab on the create opportunity view |
Log Activity
| Shows the log activity UI |
View Lead
| Navigates you to the lead (if connected) |
Zendesk and ServiceNow Integrations
Create Ticket
| Launch Zendesk/ServiceNow app in a browser tab with new ticket open |
Recent Tickets
| Shows last three tickets for this contact |
View Record
| Launch Zendesk/ServiceNow in the browser tab to page showing all tickets for this contact |
LinkedIn Integrations
Shared Connections
| Show shared connections |
View Profile
| Open LinkedIn in a new browser tab, navigate to profile for this contact |
Have more questions? Check out our FAQ.
Awesome
Sorry to hear...