It couldn't be easier to answer calls with Dialpad. When an incoming call is coming in, a call notification will appear and sound across all of selected Dialpad-connected devices. Choose which device you want to answer the call on, accept the call with a tap or a click, and you’re connected. That's it!
Let's take a closer look at receiving a call in Dialpad's desktop app.
If you're looking to receive a call from another type of device, visit our Help Center articles on iOS, Android, or desk phones.
Answer or Decline a Call
Dialpad lets you receive calls both in-app and through a pop-up notification outside the app. You'll also hear a ringtone played through your device's speaker or a connected headset.
Incoming calls appear in the top-left corner of the Dialpad app and if you're using the Web App, you'll see a browser notification as well.
Select Answer to pick up, or select the Decline to ignore the call.
Decline or miss a call? Dialpad will ask if you'd like to call back, send a text, or mark as spam.
If you're in Do Not Disturb mode, remember that these incoming calls will not surface as notifications.
💡 Dialpad Tip:
If you'd like the conversation view to open automatically during a call, head to Your Settings and enable the 'Navigation when answering a call' setting. You can choose to have the conversation view open for shared lines, for calls to your personal line, or both.Adjust Your Ringtone
To adjust your ringtone, head to your in-app Preferences Menu by clicking on your Avatar.
Choose the ringtone Dialpad plays each time you receive a call. Included are several premade ringtones, but you may upload an MP3 file to serve as a custom ringtone instead.
You can also choose where ringing and notifications play from, such as your laptop's built-in speakers or a connected headset.