Receive a Call

  • Updated

It couldn't be easier to answer calls with Dialpad. When an incoming call is coming in, a call notification will appear and sound across all of selected Dialpad-connected devices. Choose which device you want to answer the call on, accept the call with a tap or a click, and you’re connected. That's it!

Let's take a closer look at receiving a call in Dialpad's desktop app.

If you're looking to receive a call from another type of device, visit our Help Center articles on iOSAndroid, or desk phones.

Answer or Decline a Call

Dialpad lets you receive calls both in-app and through a pop-up notification outside the app. You'll also hear a ringtone played through your device's speaker or a connected headset.

Incoming calls appear in the top-left corner of the Dialpad app and if you're using the Web App, you'll see a browser notification as well. 

Select Answer to pick up, or select the Decline to ignore the call.

Decline or miss a call? Dialpad will ask if you'd like to call back, send a text, or mark as spam.

If you're in Do Not Disturb mode, remember that these incoming calls will not surface as notifications. 

Adjust Your Ringtone

To adjust your ringtone, head to your in-app Preferences Menu by clicking on your Avatar. 


Choose the ringtone Dialpad plays each time you receive a call. Included are several premade ringtones, but you may upload an MP3 file to serve as a custom ringtone instead.

You can also choose where ringing and notifications play from, such as your laptop's built-in speakers or a connected headset.