Calling Basics

It couldn't be easier to answer calls with Dialpad. When an incoming call is coming in, a call notification will appear and sound across all of the selected Dialpad-connected devices. Accept the call with a tap or a click, and you’re connected. ...

Dialpad gives you several ways to make a call — from the main dialer, search, or chat. If you're looking to make a call from another type of device, visit our Help Center articles on iOS , Android , and desk phones . Let's take a look at a...

When it comes to business communications, the phone call is still king. Dialpad’s business voice calling system offers a wide range of advanced features and functionalities—all built in—that are designed to enhance the calling experience for incom...

The ability to transfer and merge calls is mission-critical. This ensures callers connect with the agent most suited to the caller's needs, and shows them that you care. Dialpad provides 4 different types of call transferring: Direct transfer (t...

Call recording assists in tracking specific details of a conversation. Recall a talking point, or leverage the recording as a record of what was discussed during a meeting. With Dialpad, you can record phone calls with a single click! Let's d...

Call History provides insight into every minute of your calls and digital interactions. From the call history menus, you can: View records of all Dialpad calls and digital interactions. Filter for specific offices or users, as well as dates an...

Sometimes a little face-to-face makes all the difference. Dialpad and Dialpad Meetings are fully integrated for videoconferencing , but you can also use the Dialpad app to launch quick, one-on-one video calls. Let's take a look at video calls in...

Call Journey is a record of every action, a call takes from the moment it accesses the Dialpad software to the moment it ends. You’ll be able to see how each call entered Dialpad, and how it routed to different groups or individuals over the call’s...

Call internationally, just as you would call a local number! Let's take a look at how international calling works. Who can use this feature International calling is available on Standard plans and above. Enable International Calling...

Dial-by directories ensure callers reach the correct person or line, every time. No awkward transfers or holds. Dialpad offers two different types of dial-by directories: Dial by name: Callers enter letters of the person's name that they want to ...

Who can use this feature Dialpad Ai Voice , Ai Sales , and Ai Contact Center customers on the Pro and Enterprise plans are able to use post-dial DTMF strings. Post-dial DTMF strings allow you to append PINs or other ID numbers to a par...

In the world of customer service, voicemail management is key to keeping clients happy and ensuring a smooth agent workflow. With Dialpad’s newest feature, Voicemail Management, managers can assign voicemails to specific agents (or themselves!) to e...