Calling Basics

It couldn't be easier to answer calls with Dialpad. When an incoming call is coming in, a call notification will appear and sound across all of the selected Dialpad-connected devices. Accept the call with a tap or a click, and you’re connected. ...

Dialpad gives you several ways to make a call — from the main dialer, search, or chat. If you're looking to make a call from another type of device, visit our Help Center articles on iOS , Android , and desk phones . Let's take a look at a...

When it comes to business communications, the phone call is still king.  Dialpad’s business voice calling system offers a wide range of advanced features and functionalities—all built in—that are designed to enhance the calling experience for ...

Transferring and merging calls is essential for connecting callers to the right agent and showing you care about their needs. Dialpad provides 4 different types of call transferring: Direct transfer (transfer now) Ask first (warm) Transfer...

Call recording  assists in tracking specific details of a conversation. Recall a talking point, or leverage the recording as a record of what was discussed during a meeting. With Dialpad, you can record phone calls with a single click! Le...

Conversation History provides insight into every minute of your calls and digital interactions.  From the conversation history menus, you can: View records of all Dialpad calls and digital interactions. Filter for specific offices or users...

Sometimes a little face-to-face makes all the difference.  Dialpad and Dialpad Meetings are fully integrated for videoconferencing , but you can also use the Dialpad app to launch quick, one-on-one video calls. Let's take a look at video cal...

Call Journey is a record of every action, a call takes from the moment it accesses the Dialpad software to the moment it ends. You’ll be able to see how each call entered Dialpad, and how it routed to different groups or individuals over the call’s...

Dial-by directories ensure callers reach the correct person or line, every time. No awkward transfers or holds. Dialpad offers two different types of 'dial-by' directories: Dial by name: Callers enter letters of the person's name that they want t...

Post-dial DTMF strings let you append PINs or other ID numbers to a particular contact number, using the comma (',') character to represent 2-second pauses in sequence. They’re particularly valuable if you have standard conference bridges you repea...

In the world of customer service, voicemail management is key to keeping clients happy and ensuring a smooth agent workflow. With Dialpad’s newest feature, Voicemail Management, managers can assign voicemails to specific agents (or themselves!) to e...