Customer Newsletter 24.04

Let's go over Dialpad's April '24 highlight reel.

New Google-sponsored report on AI

We recently worked with Constellation Research to survey over 1,000 senior executives about their AI initiatives.

Find out what we discovered in the new report sponsored by Google.

Get your copy!

Webinars

Check out our on-demand trainings and webinars to ensure you're making the most of out Dialpad's amazing features.

AI Secrets Straight from the C-Suite

Watch this webinar to see what Ai leaders think you should focus on first, which pitfalls to avoid, and how to secure a competitive advantage.

Watch now!

Artificial Intelligence, Real Insights

See Dialpad’s analytics features, learn how to access a goldmine of data, and explore how to extract the most value from your insights.

Watch now! 

Product updates

Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features and improvements. Let's take a look a few highlights from this month.

Dialpad’s April App Refresh

Seasons change, and so does Dialpad. 

We’ve added Siri integration to read messages and call, made it easier to use emojis and GIFs, and added keyword filters for contacts. For Meetings, you can now switch between devices and adjust volume settings smoothly. Check out our release notes for a more detailed information.

Hey Siri, Meet Dialpad

Now, Siri can assist with your Dialpad communications by reading and responding to messages on command. You can also use Siri to place calls through Dialpad, making it easier to manage your conversations hands-free.

Delete multiple voicemails at once

If you’re participating in the Early Adopter Program for Voicemail Management, now you can delete more than one voicemail at a time.

Give agents quick responses

Digital agents can save time by using the Quick Reply responses to frequently asked questions.

See when agents are wrapping up

Digital Engagement now supports Custom Customer Context, enabling agents to gather account details while customers are in the hold queue.

Require agents to log cases

Turn on a new setting in Salesforce that requires agents to log cases after completing a call using Salesforce CTI.

Prompt agents with disposition pop ups

When agents switch their in-app calls to a desk phone, they’ll now see a call disposition pop-up in the app when the call ends.

Customer spotlight

TNCSA offers aid for those with disabilities, provides 24/7 domestic violence help, and more. Learn how they sped up their agent onboarding from three weeks to four days.

Read the story.

Thanks for giving us a top rating

We just received TrustRadius’ Top Rated Award for 2024. We're so grateful for our customers! We wouldn’t be here without you.