Dialpad cancellation and refund FAQs

We really hope you won't go, but regardless, before you cancel, be sure to read through our Dialpad Cancellation FAQs below. 

Can I get a refund?

I'm afraid not. Upon cancellation of your Account, for any reason, all unused calling credits and international calling credits shall expire on the termination date. Refunds, transfers or prorations are not available. 

I just upgraded to a paid service and I want to cancel my account, do I get a refund?

If the cancellation is within 3 days of the transaction date for both monthly and annual billing on the credit card, a refund will be processed.

I’ve been a customer for 3 months and I canceled 4 days after my monthly payment was processed, will I get a refund?

No, a refund will not be granted if the cancellation happened at 4+ days of your monthly billing cycle.  

I accidentally deleted my account, can you re-activate it?

Ooops! If you have deleted your account by mistake, contact us immediately. If possible, we will attempt to assist in recovering any lost information following an accidental account closure (though we can't guarantee that we will be able to recover or restore any information).

I'm on an annual plan and there are 6 months remaining. Can I cancel and get a refund?

Unfortunately not. Our Annual plans are heavily discounted to give you the best possible rate and therefore do not qualify for a refund. 



To learn more about the cancellation process, have a read through this Help Center article. 






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