Dialpad Ai

Built on a state-of-the-art speech recognition model that's trained on over 5  billion   minutes of voice and message data, Dialpad Ai can transcribe your meetings in real-time, track keywords that come up in conversations, detect customer sent...

With built-in speech recognition and natural language processing, Dialpad Ai delivers insights and automates workflows across employee and customer experiences.  Enable Ai across your Company, Office, or Shared Lines, to give your team ac...

Dialpad Ai learns from every conversation, allowing you to customize your experience and increase transcription accuracy.  Set a Company Dictionary to ensure that the common (and not-so-common) words spoken every day are captured and transc...

Create a company dictionary to improve the accuracy of your transcripts. Your dictionary trains Dialpad Ai to recognize unique jargon or any words not in a standard English-language dictionary and makes sure you get the most out of our time-savin...

Finding specific coachable moments within a call can be time-consuming, but with Dialpad's Ai Call Summary, managers can easily find those moments on users' calls. In the automated post-call summary email, you'll find: Basic call inf...

Speech coaching displays suggestions during a call to remind users how to speak clearly. It will be active when a user speaks too quickly or speaks too much without allowing space for others in the conversation.   Let's take a look at how to use...

Business meetings and calls are full of tasks that get discussed, assigned, and then, forgotten.  Dialpad Ai makes sure no opportunity is missed by automatically creating action items for tasks that were mentioned in the conversation. No need ...

Tracking positive and negative sentiments is crucial for understanding how your customers feel during business conversations, and helping you know where and when attention is needed. Dialpad's Ai-powered Sentiment Analysis does the work for you...

Knowing what questions your customers are asking helps us understand what is important to them, the issues they're facing, and what they find confusing.  The Interesting Question Moment uses Dialpad Ai to capture questions asked on your ...

Dialpad Ai transcribes calls in real-time and s everal factors determine the accuracy of your transcription. If you're experiencing trouble with the accuracy of transcriptions, consider making some changes that will assist Dialpad's models to cle...

Here at Dialpad, we know and appreciate that business communication takes place in thousands of different languages across the globe. Dialpad's incredible Ai is available in Spanish and English, allowing our Spanish to reap the benefits of transc...

Say goodbye to lengthy call reviews with Dialpad’s newest feature - Ai Recap.  Ai Recap harnesses the power of Chat GPT’s generative Ai and pairs it with Dialpad’s native Ai to create bite-sized summaries of your calls and meetings.  Ai Reca...

Manual quality control and time-consuming grading are a thing of the past with Dialpad’s brand-new feature — Ai Scorecards!  Dialpad Ai works with QA Scorecards to deliver accurate, actionable, and comprehensive scorecards on all customer conver...

Dialpad's newest feature, PII Redaction uses Dialpad Ai to automatically detect sensitive numeric data and remove it, while keeping the rest of the conversation details intact. Using advanced algorithms and machine learning, sensitive customer infor...