Dialpad Ai

Built on a state-of-the-art speech recognition model that's trained on over 5  billion   minutes of voice and message data, Dialpad Ai can transcribe your meetings in real-time, track keywords that come up in conversations, detect customer sent...

With built-in speech recognition and natural language processing, Dialpad Ai delivers insights and automates workflows across employee and customer experiences.  Enable Ai across your company, office, or shared lines, to give your team ac...

Create a company dictionary to improve the accuracy of your transcripts. Your dictionary trains Dialpad Ai to recognize unique jargon or any words not in a standard English-language dictionary and makes sure you get the most out of our time-savin...

Dialpad Ai learns from every conversation, allowing you to customize your experience and increase transcription accuracy.  Set a Company Dictionary to ensure that the common (and not-so-common) words spoken every day are captured and transc...

Finding specific coachable moments within a call can be time-consuming, but with Dialpad's Ai call summary, managers can easily find those moments on users' calls. In the automated post-call summary email, you'll find: Basic call inf...

Speech coaching displays suggestions during a call to remind users how to speak clearly. It will be active when a user speaks too quickly or speaks too much without allowing space for others in the conversation.   Let's take a look at how to use...

Real-time Assist cards provide triggered pop-ups that guide Contact Center Agents through speaking points, workflows, best practices, and more. Real-Time Assist (RTA) cards help onboard new Agents and guide even the most seasoned Sales rep through...

Here at Dialpad, we know and appreciate that business communication takes place in thousands of different languages across the globe. Dialpad's incredible Ai is available in Spanish and English, allowing our Spanish to reap the benefits of transc...

With Ai Recaps, you get highly accurate, conversational summaries of every AI-enabled call or meeting, so you can focus on revenue-generating activities, instead of reviewing transcripts or meeting notes.  These summaries are editable and sharable,...

Let's talk about Quality Assurance (QA). Continual coaching and actively monitoring your team's performance leads to heightened customer service, enhanced client retention, and employee motivation. Ai scorecards removes the manual legwork and en...

Ai Scorecards is one of Dialpad's many Ai features. It's an amazing way to monitor your team's performance and ensures all of your contact center calls are graded with objectively. Let's go over some commonly asked questions about Ai Scorecards. ...

Action items ensure that you don't forget or miss any tasks that are discussed and assigned during business meetings and calls. Dialpad Ai automatically creates action items for tasks that were mentioned in the conversation. No need for messy ...

Tracking positive and negative sentiments is crucial for understanding how your customers feel during business conversations, and helping you know where and when attention is needed. Our Dialpad's Ai-powered sentiment analysis does the work for ...

Knowing what questions your customers are asking helps us understand what matters to them, the issues they're facing, and what confuses them.  The Interesting Question moment uses Dialpad Ai to capture questions from both agents and clie...

Real-Time Assist Cards and Custom Moments help tremendously with onboarding new Agents and reps for customer support, sales, and contact center teams — they're like cheat sheets, but better!  For Contact Center Ai to be effective at detec...

Dialpad’s Ai CSAT automatically detects Customer Satisfaction (CSAT) scores from   every   customer interaction instead of relying on a handful of customers to complete traditional, post-call surveys. With data from 100% of your contact cen...

Dialpad Ai transcribes calls in real-time and s everal factors determine the accuracy of your transcription. If you're experiencing trouble with the accuracy of transcriptions, consider making some changes that will assist Dialpad's models to cle...

Gain incomparable insights and unlimited coaching opportunities with Dialpad's Ai powered Custom Moments . Custom moments allow you to track specific items during a call — think of them as bookmarks for important themes on your calls that yo...

Dialpad's newest feature, PII Redaction uses Dialpad Ai to automatically detect sensitive numeric data and remove it, while keeping the rest of the conversation details intact. Using advanced algorithms and machine learning, sensitive customer infor...

Introducing Dialpad’s newest feature - Ai Playbooks! Ai Playbooks leverage Dialpad’s real-time speech recognition and generative Ai to ensure sales reps adhere to prescribed sales behaviors on live calls and meetings. Playbooks keep sales teams ali...

With  Dialpad Ai  and Supervisor Insights, Contact Center Supervisors can use Dialpad's real-time sentiment analysis and transcription to easily pinpoint specific calls that require immediate attention.  These real-time insights allow busines...