Managing and adding licenses for your team is a breeze. Once a license is purchased, you can:
Adding numbers for Shared Lines, such as a Department or Contact Center
Licenses can be purchased during a billing cycle and prorated to the next one.
Note
You can only create user accounts for as many licenses as you have available, so be sure not to over-invite team members.
Remember, Dialpad charges for all purchased licenses, even if they're inactive and unassigned.
This article covers Dialpad licensing; if you want to purchase Dialpad Meetings licenses, please go to this Help Center article.
Let's take a look at managing licenses in Dialpad.
Purchase licenses
Licenses can be purchased in three places from your Dialpad Admin Settings
From Company Settings
From the Billing menu
From Office settings
Let's look at how each method works.
Note
Depending on your plan, you may not be able to purchase licenses from the Dialpad Admin Portal. If you do not see this option, please contact your Customer Success Manager for assistance.
Purchase licenses from the Company Settings
To purchase licenses from the Company Settings, head to your Dialpad Admin Settings.
Select My Company from the drop-down menu
Navigate to Licenses
Select Purchase licenses
Enter the number of licenses or add-on to be purchases
Select Next
Review your payment summary
Select Confirm Purchase
Purchase licenses from the Billing menu
To purchase licenses from the billing menu, head to your Dialpad Admin Settings.
Select Billing
Select Purchase Licenses
Enter the number of licenses or add-ons to be purchased
Select Next
Review your payment summary
Select Confirm Purchase
Purchase licenses from your Office Settings
To purchase a license from your Office Settings, head to your Dialpad Admin Settings.
Navigate to Office
Select Licenses
Select Purchase Licenses
Enter the number of licenses or add-ons to be purchased
Select Next
Review your purchase
Select Confirm Purchase
Remove licenses
Save your company money by removing licenses that are no longer needed.
For companies who are not on a contracted (invoiced) plan, Office Admins can schedule license removals from their Admin Settings.
If you are on a contracted plan, you won't see this option, so please contact your Customer Success Manager for assistance.
To remove licenses, go to your Dialpad Admin Settings.
Navigate to Office
Select Licenses
Select Remove Licenses or Remove Add-Ons
Enter the number of licenses or add-ons to be removed
Select Next
Review the changes
Select Remove Licenses
Note
Licenses scheduled for removal are removed at the end of the current billing cycle.
This can vary depending on your company's plan and contract type — please contact your Customer Success Manager if you have any questions.
Restore licenses scheduled for removal
Since licenses scheduled for removal are only removed at the end of the current billing cycle, you can cancel the removal and store these licenses as available (unless stated otherwise in your contract terms).
To restore licenses, go to your Dialpad Admin Settings.
Select Billing
Select Purchase License
Enter the number of licenses or add-ons less than or equal to the licenses scheduled for removal
Select Next
Review your purchase
Select Confirm Purchase
Restoring these licenses does not incur additional charges or fees, as they must still be removed.