It couldn't be easier to answer calls with Dialpad. When an incoming call is coming in, a call notification will appear and sound across all of the selected Dialpad-connected devices.
Accept the call with a tap or a click, and you’re connected. That's it!
Let's take a closer look at receiving a call in Dialpad's desktop app.
If you're looking to receive a call from another type of device, visit our Help Center articles on iOS, Android, or desk phones.
Answer or decline a call
Dialpad lets you receive calls both in-app and through a pop-up notification outside the app. You'll also hear a ringtone played through your device's speaker or a connected headset.
Incoming calls appear in the top-left corner of the Dialpad app — simply select Answer to pickup, or Decline to ignore the call.
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If you decline or missed a call, Dialpad will ask if you'd like to call them back or send a message..png)
Note
If you're in Do Not Disturb Mode, remember that these incoming calls will not surface as notifications.
Tip
If you'd like the conversation view to open automatically during a call, head to Your Settings and navigate to Navigation when answering a call setting. You can choose to have the conversation view open for group line calls, personal line calls, or both.
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Adjust your ringtone
To adjust your ringtone and audible notifications, head to your in-app Preferences Menu
Select your Avatar
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Select Preferences
Select Notifications and Sounds
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Navigate to Playing ringing / notification sounds from
Choose the ringtone Dialpad plays each time you receive a call.
Choose the ringtone Dialpad plays each time you receive a call.
Dialpad offers several premade ringtones, but you may upload an MP3 file to serve as a custom ringtone instead.
You can also choose where ringing and notifications play from, such as your laptop's built-in speakers or a connected headset.