Company Admins can enable or disable external SMS/MMS messaging in the Dialpad Admin Portal under My Company > SMS Management > SMS Settings. Disabling blocks external messaging but preserves internal chat; US businesses must register campaigns, though unregistered outbound messaging can be enabled at higher risk and cost.
Businesses use SMS for client and prospect communication because it's quick, and widely accessible. To ensure security and regulatory compliance, Company Admins can enable or disable external SMS/MMS messaging for their entire company.
Let’s dive into the details.
Who can use this
Company Admins can turn external SMS/MMS messaging on and off.
Turn on external SMS/MMS messaging
To turn on external SMS/MMS messaging for your company, head to the Dialpad Admin Portal.
Select My Company
Select SMS Management
Select SMS Settings
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Beside Inbound & Outbound SMS/MMS, toggle the slider on
Important
If your company is sending messages to US phone numbers, you must register your messaging campaign.
If unregistered, outbound SMS/MMS messages from your phone numbers are highly likely to be blocked and are subject to higher usage fees.
Turn off external SMS/MMS Messaging
To turn off external SMS/MMS messaging for your company, head to the Dialpad Admin Portal.
Select My Company
Select SMS Management
Select SMS Settings
-
Beside Inbound & Outbound SMS/MMS, toggle the slider off
When SMS/MMS is disabled, all users in your organization will not be able to send or receive external SMS/MMS messages.
Internal (Dialpad-to-Dialpad) messaging will still work.
Notes
When external SMS/MMS is turned off, SMS APIs and SMS CSAT Surveys will not work.
If external messaging is turned off, SMS registration is not required, and Company Admins will no longer receive registration notifications.
Frequently asked questions
What counts as an external message?
An external SMS/MMS message is a message sent to a non-Dialpad number.
Can I opt out of the registration process?
No. All organizations that send text messages to ten-digit US phone numbers must register.
Companies that do not register are at a high risk of being blocked. Their messaging rates will also be subject to higher usage fees.
Be sure to read this Help Center article to learn all about the Text Message Campaign Registry for Dialpad users.