Manage Your Dialpad Devices
    • 28 May 2024
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    Manage Your Dialpad Devices

    • Dark
    • PDF

    Article summary

    Easily manage all your Dialpad devices from a single web browser tab. View, add, and customize devices such as desk phones and forwarding numbers. Access advanced settings to personalize forwarding behavior, caller ID, and SMS forwarding. Easily view connected devices, delete or log out remotely, and set up forwarding numbers. Add up to 5 forwarding numbers and more than 5 devices without numbers. Customize caller ID for incoming calls and include a verification prompt for forwarded calls. Enable SMS forwarding to mobile numbers for messages received in Dialpad. Manage all device settings conveniently from

    Easily manage all your Dialpad devices from a single web browser tab. See which devices you're currently logged in to, and designate the devices that should ring.

    Let's take a look at managing your devices in Dialpad.

    View devices

    To view your Dialpad devices, head to Your Settings from and select Your Devices 

    Here, you'll see a list of your connected devices, with their forwarding number and details on when it was last connected.

    You'll also see options to remotely delete the device, or log out.

    If your Admin has already added a desk phone to your account, it will appear here.

    Add a desk phone

    To add a new desk phone, head to to Your Settings from 

    1. Navigate to Your Devices 
    2. Select Add New
    3. Select Add a desk phone
    4. Select the desk phone type
    5. Follow the prompts for your model to set up the supported desk phone

    Add a forwarding number

    Need to forward your number? We've got you covered.

    To add a forwarding number:

    1. Go to Your Settings from 
    2. Navigate to Your Devices 
    3. Select Add new
    4. Select Add a forwarding number
    5. Enter the forwarding number
    6. Select Verify

    Dialpad will call the number — answer the call and press '1' to verify. 

    You can have up to 5 forwarding numbers added to your account. 

    You can have more than 5 devices as long as they don't each have a number tied to them. 

    Advanced device settings

    In the Advanced Settings section, you can customize the forwarding behavior, caller ID, and SMS forwarding. 

    1. Go to Your Settings from 
    2. Navigate to Your Devices 
    3. Select Advanced Settings

    From the pop-up menu that appears in your sidebar, easily make changes to your caller ID, call forwarding prompt and more. 

    Incoming caller ID

    To help distinguish personal calls from Dialpad calls, choose the caller ID you want to see when receiving an inbound call to a forwarding number, e.g. Dialpad calls forwarded to your mobile phone.

    Inbound caller ID settings only apply if you're using your carrier to receive inbound calls.

    Answer forwarded calls

    Include a verification prompt to press '1' for forwarded calls; this ensures that calls end up in Dialpad and not in your mobile phone's voicemail service

    SMS forwarding

    Add a forwarding number to enable SMS forwarding to your mobile numbers whenever you receive messages in Dialpad

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