Dialpad WFM is designed to optimize your contact center operations, and we're continuously releasing updates with new workforce management features, improvements, and bug fixes.
Let's take a look at what's new from our most recent release on March 5, 2025.
New
Generate WFM forecasts for any system or channel
Admins can now upload CSVs of historical contact volumes to generate a forecast and determine staffing requirements. This feature is especially helpful for admins who want more control over the input data or don’t have a system integration with WFM.
Improvement
Deletion of activity templates
WFM Admins can now delete activity templates used for generating schedules. When a template is deleted, affected schedule blocks will be clearly marked in red with a strikethrough for visibility. However, rule parameters will remain in the plan builder, allowing for easy reuse in future activities.
Other improvements
We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad WFM.
Happy Dialing!