Dialpad WFM is designed to optimize your contact center operations, and we're continuously releasing updates with new workforce management features, improvements, and bug fixes.
Let's take a look at what's new from our most recent release on September 17, 2025.
New
Forecasting and scheduling intervals in Dialpad WFM
We’ve added 15-minute interval forecasting and scheduling to help you generate more accurate staffing requirements and call volume predictions, ensuring your team is aligned with customer demand.
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Activities management for Dialpad WFM
WFM activities now have their own spot in Settings. Easily manage activities, validate queue links for better reporting, and assign agents by skill for smarter scheduling and more accurate adherence reporting.
EAP feature
This feature is currently in an Early Adopter Program. Please reach out to your Customer Success Manager for more information.
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Improvement
Revamped agent settings in Dialpad WFM
We’ve streamlined the Agent Settings page to make managing agent information simpler. Update hours, skills, and team assignments, create custom views, and apply changes in bulk to ensure schedules reflect the latest data.
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Other improvements
We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.
Happy Dialing!