Dialpad WFM is designed to optimize your contact center operations, and we're continuously releasing updates with new workforce management features, improvements, and bug fixes.
Let's take a look at what's new from our most recent release on January 28, 2025.
Improvement
WFM Activity plan improvement
When making changes to activity plans for a large number of agents, admins can now see the loading status and have the option to cancel the updates, keeping only the changes applied so far.
Other improvements
We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad WFM.
Happy Dialing!