Dialpad WFM is designed to optimize your contact center operations, and we're continuously releasing updates with new workforce management features, improvements, and bug fixes.
Let's take a look at what's new from our most recent release on February 4th, 2025.
Improvements
WFM - Time zone improvement
We have improved the global time zone picker to ensure a consistent time zone across the app, rather than relying on the browser's default. This gives customers more control and accuracy.
In the agent timeline view, admins can now switch between viewing data by calendar days or complete shifts. This helps when shifts span multiple time zones (e.g., overnight), providing more flexibility in how data is viewed.
WFM - Coverage bar control improvement
We've improved the schedule activity view to provide better visibility into staffing levels across queues and activities throughout the day. The improved Queue and Activity Plan Coverage features offer greater control over workforce planning.
Other improvements
We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad WFM.
Happy Dialing!