Dialpad WFM Release Notes 02.18.2025

Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes.

Be sure to update your desktop app, or visit Dialpad's web portal to take advantage of our latest improvements.

Let's take a look at what's new from our most recent release on Feb 18, 2025.

Improvements

Time off keywords

Dialpad WFM users can now add their own time off keywords to match and sync calendar events when adding or editing a calendar.

Linking activities to a queue

WFM Admins can now link activities to a queue to track staffing and view forecast data right from within the schedule.

Set operating times

Dialpad WFM users can now define their queue’s operating hours so customers know when they can reach you and keep staffing on track.

Other improvements

We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.

Happy Dialing!