Dialpad WFM is designed to optimize your contact center operations, and we're continuously releasing updates with new workforce management features, improvements, and bug fixes.
Let's take a look at what's new from our most recent release on February 25th, 2025.
Improvement
Google Calendar setting management
Admins can now manage their Google Calendar integration settings, including whether the integration is one-way or two-way (push and pull), what types of events (shifts, activities or both) are pushed from WFM to Google Calendar, and what is pulled into WFM using a keyword.
Other improvements
We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad WFM.
Happy Dialing!