App Updates

Updated September 14, 2026 20:47

We're constantly rolling out new features and functionality updates to ensure our users get the most out of Dialpad.

Updating the mobile apps for iOS or Android works the same way as any other app. If there's a new version available, your app will either be automatically updated (if that's how you've set up your updates in your Play/App Store settings) or you'll receive a notification that an update is available for your app from either the App Store or the Play Store.

Let's dive into the details.

Types of app updates

Dialpad releases two types of app updates:

Passive
Required

For passive releases, you'll still have access to the app if you don't update right away.

For required updates, you'll need to update the app before you can access any of the app's features.

Our updates include new features, bug fixes, and behind-the-scenes tweaks, so updating the app whenever you're prompted is your best bet.

Update frequency

Keeping your Dialpad app up to date ensures its stability and overall performance.

Here's how often we release updates:

The Dialpad app publishes updates weekly, with occasional exceptions during holidays or special circumstances.

The Dialpad Meetings web app updates every week, with occasional exceptions during holidays or special circumstances.

The 4 Dialpad mobile apps are updated monthly, but not on the same date each time.

Our telephony platform is updated roughly once per week.

How can I tell what app version I'm on?

See what version of the app you're using from the Dialpad App Preferences in the Dialpad app.

Can I use an older version of the app?

Yes, but keep in mind that at some point, a required update will force you to update your app to the latest version in order to keep using it.

How can I update my app?

Whenever we update our desktop app, we send out a banner notification giving you the option to update.

If you ignore the update (or hit X by mistake), you can still manually force an update on the native and Chrome apps.

Force an update by following the steps below:

Mac Native App

With your native app open, navigate to Dialpad on your Mac's main menu
Click Check for Update
If an updated version is available, you'll be prompted to restart your app

Windows Native App

With your native app open, press Alt on your keyboard to display the File | Edit | Help menu
Click on File > Check for Update
If an updated version is available, you'll be prompted to restart your app

Chrome Extension

With your Chrome browser open, click on > More Tools > Extensions
Check the Developer Mode box
Click on Update Extensions Now

Frequently asked questions

Why can’t my Dialpad desktop app update?

In some cases, the Dialpad desktop app can’t update because macOS has quarantined it.

When this happens, you’ll see a pop-up message that says:

“This app cannot be updated because it is in quarantine. Please download and reinstall the app from the official website.”

Quarantined apps can’t update automatically.

Why is my Dialpad app in quarantine?

This usually happens if the app was installed by dragging it from a DMG file into your Applications folder.

Apps installed this way keep the macOS quarantine flag, which prevents automatic updates.

To fix the quarantined error:

Reinstall the app using the PKG installer
Select Download Now in the pop-up
Download the PKG installer from dialpad.com/download
Open the PKG file and follow the installer steps

Once you reinstall the Dialpad app using the PKG installer, macOS removes the quarantine flag, and the app can update normally.

How do I disable the in-app auto-updater for managed deployments?

If your IT team manages desktop app updates with an endpoint manager (such as Jamf, Intune, Mosyle, SCCM, or Tanium), you can disable Dialpad’s in-app auto-updater so your tools control when users receive new versions.

To disable auto-updater in macOS (PKG via MDM):

Deploy Dialpad using the PKG installer to /Applications with your MDM (not a DMG drag-and-drop install)
In your MDM, configure a system-wide environment variable on managed Macs:
- Name: DIALPAD_DISABLE_UPDATES
- Value: 1
Continue deploying newer PKG builds through MDM whenever you are ready to update.

To disable auto-updater in Windows:

For EXE installs deployed through MDM:

On managed Windows devices, configure a system environment variable:
- Name: DIALPAD_DISABLE_UPDATES
- Value: 1
Deploy the updated EXE installers with your endpoint manager according to your change schedule.

For MSI installs:

You do not need to set DIALPAD_DISABLE_UPDATES for MSI installs. The in-app auto-updater is already disabled by default for the MSI installer, so the environment variable is optional.
For MSIX installs:

If you deploy Dialpad with MSIX, you do not need to set DIALPAD_DISABLE_UPDATES. Auto-updates are already disabled at the code level for MSIX-packaged installs.

Notes

The DIALPAD_DISABLE_UPDATES environment variable is read when the app launches. If you apply or change it through MDM, it takes effect the next time the Dialpad app restarts.

Only disable the in-app auto-updater for centrally managed deployments. For individual or unmanaged installs, keep auto-updates enabled so users receive the latest fixes and features automatically.

What’s the difference between the DMG and PKG installers?

DMG installer: Requires drag-and-drop installation. Apps installed this way keep the macOS quarantine flag.

PKG installer: Runs a system installer that automatically removes the quarantine flag.