Your Dialpad App

Dialpad organizes calls and messages in your inbox, making it easy to find notifications, voicemails, and more without needing to jump around the app. Let's take a closer look at what each section of your Dialpad inbox contains. Unread In the Un...

Easily find all your conversations, transcripts, and contacts within Dialpad whenever you need them. Let’s get into the details. Who can use this feature All Dialpad users can search within the Dialpad app. Search in Dialpad The search ba...

Set a custom status to let others what you're up to. Maybe you're on vacation, or perhaps you just want to let everyone know the task you're working on currently. Let's take a look at how to set a custom status. Who can use this feature All...

Set yourself to  Do Not Disturb (DND)  to prevent calls and message notifications from coming through. When enabled, this setting applies to your personal and Department lines, but not to Contact Center lines.  Let's take a closer ...

Presence icons provide a simple visual reference of a user's current availability and status. This makes it easy to tell if someone is in a meeting, on a call, in Do Not Disturb, or available. Let's dive into the details. Who can use this featur...

In-app audio settings let you decide the microphone and speaker/headset Dialpad uses. Built-in options are often included with a laptop or desktop, but Dialpad supports external microphones and speakers/headsets as well. So you're able to choose wh...

Dialpad uses both an automatic spam blocking system, which applies to any call or fax entering the platform, and user-level settings that provide more granular control over how calls and faxes to your Dialpad number are handled. Let's take a loo...

You have questions, and we have answers! Let's go over the most commonly asked questions about Dialpad Everywhere. Why Don't I See Dialpad Everywhere? Make sure that you're on the  latest available app  version of Dialpad.&nb...

Using GSuite or Office 365 to login to the Dialpad Native App? If so, you will be redirected to a web browser page to complete the login and then directed back to the Dialpad app.  GSuite Office 365

Dark Mode is smooth and elegant, with soothing colors that reduce screen glare and provides a visually pleasing experience, especially in low-light conditions.  Easily switch between dark and light mode depending on your mood or your env...

Keyboard shortcuts help you work more quickly and efficiently, allowing you to do multiple tasks at once. Let's dive into the details.  Who can use this feature Keyboard shortcuts are available to all Dialpad users on Dialpad desktop...