Your Dialpad App

If your audio device didn't connect automatically, you can still make manual adjustments to your Dialpad audio settings.  Let's take a look at how to manually add a default device for both Windows and Mac users, as well as adjusting your sound sett...

In-app audio settings let you decide the microphone and speaker/headset Dialpad uses. Built-in options are often included with a laptop or desktop, but Dialpad supports external microphones and speakers/headsets as well. So you're able to choose wh...

Dialpad organizes calls and messages in your inbox, making it easy to find notifications, voicemails, and more without needing to jump around the app. Let's take a closer look at what each section of your Dialpad inbox contains.  Unread In the '...

Presence icons provide you with a simple visual reference of a User's current availability and status. This makes it easy to tell if someone is in a meeting, on a call, in Do Not Disturb or available. Let's dive into the details. Who Can Use Thi...

Dialpad is available across all major operating systems, meaning you can bring your own device and work the way you feel most comfortable — just log in and you’re all set! Dialpad's Native Desktop App or Chrome Web App runs on laptops and deskto...

Set yourself to  Do Not Disturb (DND)  mode to prevent call and message notifications from coming through. When enabled, this setting applies to your personal line, and any Shared Lines you’re assigned to, but not to Contact Center lines.  Let'...

Set a custom status to indicate to others what you're up to. Maybe you're on vacation, or perhaps you just want to let everyone know the task you're working on currently. If you're looking to set a custom status from a mobile device, visit our Help...

Dialpad uses both an automatic spam blocking system, which applies to any call or fax entering the platform, and user-level settings that provide more granular control over how calls and faxes to your Dialpad number are handled. Let's take a loo...

We're always rolling out updates that contain new features and capabilities to ensure our users get the most out of Dialpad. Updating the mobile apps, either for iOS or Android, will work the same way as any of your other apps. If there's a new ver...

Keyboard shortcuts help you work more quickly and efficiently, allowing you to do multiple tasks at once. Let's dive into the details.  Who can use this feature Keyboard shortcuts are available to all Dialpad users on Dialpad desktop app ...

Using GSuite or Office 365 to login to the Dialpad Native App? If so, you will be redirected to a web browser page to complete the login and then directed back to the Dialpad app.  GSuite Office 365

You have questions, and we have answers! Let's go over the most commonly asked questions about Dialpad Everywhere. Why Don't I See Dialpad Everywhere? Make sure that you're on the  latest available app  version of Dialpad.  Next, na...