Manage a User Desk Phone

  • Updated

In addition to our mobile, browser and desktop app, Dialpad is available on desk phones!

Dialpad supports a range of desk phones from leading manufacturers such as Poly and Yealink. Easily add one (or 50!) of our supported deskphones directly from Dialapd. 

Let's take a look at ordering and managing a Desk phone in Dialpad.

Please review this Help Center article to see a list of all supported desk phones.

Let's go over the steps to add each supported desk phone.   

Add a Polycom x50 Series (OBi Edition) Deskphone

To add your Polycom x50 series phone, head to your Admin Settings from Dialpad.com 

  1. Navigate Office
  2. Select Desk Phones
  3. Select Add a User Phone
  4. Click Polycom x50 Series (OBi Edition)
     
    mceclip0.png
  5. Name the desk phone
  6. Select The device screen does NOT display "Dialpad Activate"
  7. Click Next
  8. Dial the registration number in the window (starts with two stars, "**")
  9. Enter the PIN
  10. Hang up the phone

The phone will reboot and complete the registration process on its own.

Add an OBi 300 Deskphone

To add your OBi 300, first, head to your Admin Settings from Dialpad.com

  1. Navigate to Office
  2. Select Desk Phones
  3. Select Add a User Phone 
  4. Select See More Options and choose OBi 300
  5. Name the desk phone and assign it to a user
  6. Select Next
  7. Select The device screen does NOT display "Dialpad Activate"
  8. Select Next
  9. Pick up the desk phone, dial the activation code, and hang up. Once you've entered the activation code, you'll hear a message confirming the phone is ready and connected to the account.

Add a Polycom VVX Desk Phone

There are two different methods to add your Polycom VVX:

  1. If you purchased it from Dialpad
  2. If you purchased it from a third party

Let's take a look at the two processes below. 

Purchased from Dialpad

If you purchased your desk phone from Dialpad, first, head to Dialpad.com 

  1. Navigate to Admin Settings > Office
  2. Select Desk Phones.
  3. Select Add a User Phone
  4. Click See More Options and select Other Polycom Phones.
  5. Name the desk phone and assign it to a user
  6. Select Next
  7. Select The device screen displays "Dialpad Activate"
  8. Select Next
  9. Pick up the desk phone, dial the activation code, and hang up. Once you've entered the activation code, you'll hear a message confirming the phone is ready and connected to the account.

Purchased from Third Party

If you purchased your desk phone from a third party, first, head to Dialpad.com 

  1. Navigate to Admin Settings > Office
  2. Select Desk Phones.
  3. Select Add a User Phone
  4. Click See More Options and select Other Polycom Phones
  5. Name the desk phone and assign it to a user
  6. Select Next
  7. Select The device screen does NOT display "Dialpad Activate"
  8. Select Next

 

You'll see a set-up menu, guiding you through the steps on your Polycom device.

First, you'll need to Factory Reset the device

  1. Log into the Web Interface of the phone
  2. In a web browser, navigate to https://IP_Address_of_your_Polycom
    • The Admin Password is 456 or 789

From within the Polycom Web Browser:

  1. Select Utilities
  2. Select Phone Backup and Restore
  3. Select Expand Global Settings
  4. Click Restore

Next, it's time to provision the server:

  1. Navigate to Menu > Status > Network
  2. Copy the IP address from your Polycom device in a new web browser tab (add https:// before it)
  3. Enter the Admin password displayed in Dialpad
  4. Navigate to Settings > Provisioning Server
  5. Change the Server Type to HTTPS, enter the server address provided in Dialpad
  6. Remove Server User and Server Password information
  7. Change Boot Server to Static                                                    Screen_Shot_2022-12-20_at_3.55.41_PM.png
  8. Click Save

Now your Polycom device should be ready to use as a desk phone.

Add a Yealink T3, T4, or T5 Series Desk Phone

đź’ˇ Note

Your Yealink phone must be on the list of Supported Desk Phones and using at least the listed firmware version before proceeding with these steps.

To add your new Yealink desk phone, first, head to Dialpad.com 

  1. Navigate to Admin Settings > Office
  2. Select Desk Phones.
  3. Select Add a User Phone
  4. Click Yealink Phone 
  5. Name the desk phone and assign it to a user
  6. Select Next
  7. Once initialization is complete, select one of the following options:
    1. The device screen displays "Dialpad Activate"
    2. The device screen does NOT display "Dialpad Activate"

If the device screen says "Dialpad Activate"

  • Enter the code prompted on your screen.  
  • A voice message will confirm that the code has been sent to the server.
  • Hang up the phone and the device will reset. 
  • Click Done If the device screen does NOT display "Dialpad Activate"
  • Click this help-center link to tether your device to Dialpad.
  • Once done, your device will show "Dialpad Activate."
  • You can then click the "next" button on the pop-up to activate it.

Add a Desk Phone — OBi 1000 Series

To add your OBi 1000 series phone, first, head to Dialpad.com

  1. Navigate to Admin Settings > Office
  2. Select Desk Phones.
  3. Select Add a User Phone
  4. Click See More Options and select OBi 1000 Series.
  5. Name the desk phone and assign it to a user
  6. Select Next
  7. Select The device screen does NOT display "Dialpad Activate"
  8. Select Next

Pick up the desk phone, dial the activation code, and hang up. Once you've entered the activation code, you'll hear a message confirming the phone is ready and connected to the account.

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Remove a Desk Phone

To remove a User Desk Phone,  head to your Admin Settings at Dialpad.com

  1. Navigate to Office
  2. Select Desk Phones
  3. Select Remove beside the desired desk phone
  4. Confirm the decision

remove_deskphone.png

Admins normally set up their Users' desk phones, but they can also allow Team Members to do this themselves!

To allow Users to set up their own phones, head to your Admin Settings at Dialpad.com 

  1. Navigate to Office
  2. Select Office Settings
  3. Navigate to Deskphones
  4. Check the box beside Allow Team Members to Self-Provision Desk Phones

Allow_users_to_provision.png

Configure Line Keys From Dialpad Admin

Configure Line Keys gives you a visual tool to associate line keys on your supported deskphone with other calling feature functionality (such as speed dials and shared line appearances)

To configure your line keys, head to your Dialpad devices settings. 

  1. Choose the desk phone you want to configure
  2. Click the down arrow beside Options to access your device options menu deskphone                                                                                                                                                                  
  3. Select Configure deskphoneconfigure
  4. Assign your lines as needed (speed dial, exec line etc)configure

Corporate Speed Dial

Enabling corporate speed dial places a Speed Dial on the last line of your Office's deskphones.

To configure your corporate speed dial, head to your Admin Settings from Dialpad.com 

configure_corporate_speed_dial.png

Changes will be reflected on these deskphones overnight or within 1-2 minutes of a manual reboot.

Once corporate speed dial has been enabled, you can easily change the speed dial number by clicking Clear Speed Dial 

 clear_speed_dial.png