Messaging Features
    • 29 Apr 2024
    • 2 Minutes to read
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    Messaging Features

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    Article summary

    Dialpad chat offers various messaging options, including the ability to send GIFs and stickers, forward messages to other users, favorite important messages, mark messages as unread, delete messages, share conversations with teams using links, copy message text, and search message history. Users can add fun to their conversations by sharing GIFs and stickers. Forwarding messages is simple by selecting the desired message and entering the recipient's name or email address. Important messages can be favorited for easy reference. Marking a message as unread ensures it receives attention later. Messages can be deleted if needed. Conversations can be shared by sending a link to add context or key information. The copy text feature allows users to easily duplicate and paste message contents. Finally, users can search for specific messages using keywords.

    Dialpad chat offers so much more than just sending and receiving messages — with Dialpad messaging, you can favorite messages, forward conversations, pull up messages based on search terms, archive discussions, quickly share images or videos from one contact to the next, and more!

    Let's take a closer look at all messaging options in Dialpad.

    Send GIFs and stickers

    Add some fun to your conversations by sharing GIFs and stickers to express your emotions, and enjoy favorite memes with friends!

    To use a GIF or sticker:

    1. Navigate to any conversation
    2. Select the emoji icon 
    3. Select the GIF or the sticker icon 
    4. Enter a keyword or phrase in the search bar
    5. Select the GIF or a sticker you want to send


    Hover over the GIF to play it before sending.

    Want an easier way to send a GIF? Type /giphy followed by a keyword or phrase, then press the Enter key to display a GIF matching your entry. 


    Forwarding a message to another Dialpad User couldn't be easier. 

    1. Hover your mouse over the message you'd like to forward
    2. Select the Forward icon
    3. Enter a contact's name or entire email address
    4. Add a message to the recipient (optional)
    5. Select Forward Message

     It will then appear as a forwarded message via email.


    Favorite a message for easy referance. Favorited messages show up in the Starred section of your inbox. 

    To favorite a message:

    1. Hover over the desired message
    2. Select the Star icon

    Now, if you navigate to Inbox and select  Starred, you'll see the newly favorited messages.

    Clicking on a favorited message opens the conversation thread.

    Mark as unread

    Mark a message as Unread to ensure you dedicate time to respond later on.

    1. From the conversation thread, hover over the desired message
    2. Select the More menu (the 3 vertical dots)
    3. Select  Mark as Unread


    Now, if you navigate to the New section of your Inbox, you'll see the message as new.

    Select it, and Dialpad will take you to the message in the appropriate conversation thread.


    To delete a message, navigate to the desired message.

    1. Select the Options icon (the 3 vertical dots)
    2. Select Delete 
    3. Confirm the deletion



    When you delete a message, it does not unsend it — your message will remain visible to others in the conversation.

    Share a conversation

    Want to share a conversation between teams? You can send a link to share a message or an entire thread to add context or key information to another conversation.

    To create and share a  conversation link:

    1. Navigate to the conversation 
    2. Hover over the message you want to share
    3. Select Copy Link
    4. Paste the link to another conversation

    The message will expand to show a preview of the message. 

    You can remove the message preview before or after sending it by selecting the ‘X’ icon next to it.


    Private conversations cannot be shared with individuals who are not part of that conversation. If you share a conversation URL with someone outside of that group chat, channel, or message, the recipient will not be able to open the conversation. 

    Copy Text, however, contains no privacy restrictions and is an easy way to share message details with anyone. 

    Copy Text 

    Need to send the same message to another person? Use the Copy Text feature to copy and paste message contents. 

    To copy text:

    1. Navigate to the conversation 
    2. Hover over the message you want to share
    3. Select More actions
    4. Select Copy Text

    That’s it! The message text is instantly copied to your clipboard, and you can paste it anywhere you’d like. 

    Search message history

    Search conversations and messages by keywords, saving you from having to endlessly look for a specific message. 

    1. From the Dialpad app header, select Search 
    2. Enter your keywords
    3. Select Messages after entering a search query.
    4. Choose a message, then the conversation thread will appear

    Group messaging 

    Need to send messages to multiple people at once? Use our Group Message feature! 

    Learn all about group messages in this handy Help Center article. 

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