Dialpad Release Notes 24.08.27

Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes.

Be sure to update your desktop app, or visit Dialpad's web portal to take advantage of our latest improvements.

Let's take a look at what's new from our most recent release on August 27, 2024.

Improvements

Contact Center Advanced settings improvement

We've added a new advanced setting for Contact Centers that lets agents view the time other agents spend in each status. This feature helps improve transparency and coordination within the team.

Agent queue position improvement

We've improved how agents can keep their queue position in a Contact Center when receiving or placing a call on their personal Dialpad number. This improvement ensures agents remain online for incoming sales opportunities. 

Critical bug fixes

Group message bug

Some Canadian users reported that they were unable to send a group message to another Canadian number. This has been fixed!

Call disposition bug

A few users reported that Salesforce was not logging call dispositions. We've fixed this.

Other improvements

We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.

Happy Dialing!