Israel Porting Guide

Need to port a number from Israel? This guide will walk you through the process.

Supported Number Types

Dialpad can port the following Israeli number (il +972) types:

• Geographic Number 
• Toll-Free Number 

Required Documents

In order to complete your port request, Dialpad requires the following documents. 

• LOA
• Latest Invoice from current carrier
• Proof of address document in the relevant geographic area of the number(s) porting
• Proof of ID
• A letter (in English) signed by the subscriber confirming that the subscriber's engagement of services was carried out through authorized signatories of the subscriber, and is legally binding on the subscriber

For Toll-free number ports only:

• Change of Agency applicable for following ranges:
  • 972 180 93 XXX XX
  • 972 180 94 XXX XX
• Change Authorization and Designation of Agency:
  • 1 COA per Losing Service provider.
  • Mentioned end customer details must be the exact match to the Losing Service Provider's data base

Document List 

Click the links below to obtain the LOA for your port request.

• Geographic LOA
  • English version - guide only
• Toll-Free LOA

How Long Will it Take?

The standard lead time (SLT) for a port request is:

• 17 business days for geographic numbers
• 17 business days for toll-free numbers

Additional time is added if there is a rejection for missing/incorrect information.

Porting Requirements

Number portability for all number types is available via the larger operators but not available with all operators. Please enquire with the current number operator whether porting away is possible via them.

• The full list of phone numbers you want to port including the country code
• The LOA must be signed by the person who has administrative rights on the account with the current carrier.
• Copy of LOA signatory´s photo ID
• End user ID/passport number is required 
• VAT number
  

Possible Port Rejection Reasons

While we do our best to prevent it, it does sometimes happen that a port request is rejected. The most common rejection reasons are noted below. As you can see, details matter and this is why we ask you to triple-check all the information you provided before submitting your port request. 

• Incorrect end user name
• Number is not active
• Incorrect service address
• Ongoing contract in place
• Requested number is part of a range of DIDs

Porting Checklist

• LOA is filled out, dated, and signed
• Latest invoice from current carrier
• All numbers are active with your current carrier
• All numbers in your account are porting over or you’ve disassociated them from the other numbers in your account with your current provider
• You’ve provided a desired port date in compliance with the SLT (*Dialpad will do its best to meet this date but there is no guarantee.) If no date is provided we will port the numbers ASAP

Cost

We charge a one-time porting fee for Israel. For more information please reach out to [email protected].

More Information

Be sure to read our Porting FAQs for more information on the porting process.