New Zealand Porting Guide
    • 15 Aug 2023
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    New Zealand Porting Guide

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    Article Summary

    Need to port a number from New Zealand? This guide will walk you through the process.

    Supported Number Types

    Dialpad can port the following New Zealand number (NZ +64) types:

    • Geographic Number 
    • Toll-Free Number 

    Required Documents

    In order to complete your port request, Dialpad requires the following documents. 

    • LOA
    • Latest Invoice from the current carrier

    Document List 

    Click the links below to obtain the LOA for your port request.

    How Long Will It Take?

    The standard lead time (SLT) for a port request is:

    • 10 business days for geographic numbers
    • 10 business days for toll-free numbers
    Note: 
    Additional time is added if there is a rejection for missing/incorrect information.

    Porting Requirements

    Number portability for all number types is available via the larger operators but not available with all operators. Please enquire with the current number operator whether porting away is possible via them.

    • Full ranges are to be ported. If you wish to port a partial range, you will need to disassociate those numbers from the range before proceeding with porting.
    • The Country code for New Zealand (64) must be included when inputting the numbers to be ported
    • If the numbers are part of a sequential number range, the first number is entered in From; the last number of that range entered into
    • Example Scenario: your customer wants to port over the following numbers: 6467587755, 6467587756, 6467587757, 6467573057, 6467586125, 6467586275, 6467586276, 6467586277; disconnect 6467573053
    • Those numbers in red are sequential, ie: follow on from each other. The form should be completed as below:
    • Any numbers to be disconnected/relinquished can be added to the form – you must select ‘Relinquish’ from the drop-down box in the Action column
    • Please add the Total numbers to be ported

    Possible Port Rejection Reasons

    While we do our best to prevent it, it does sometimes happen that a port request is rejected. The most common rejection reasons are noted below. As you can see, details matter and this is why we ask you to triple-check all the information you provided before submitting your port request. 

    • Incorrect end-user name
    • Number is not active
    • Incorrect service address
    • Incorrect or missing wholesale account number

    Porting Checklist

    • LOA is filled out, dated, and signed
    • Latest invoice from the current carrier
    • All numbers are active with your current carrier
    • All numbers in your account are porting over or you’ve disassociated them from the other numbers in your account with your current provider
    • You’ve provided a desired port date in compliance with the SLT (*Dialpad will do its best to meet this date but there is no guarantee.) If no date is provided we will port the numbers ASAP.

    Cost

    We charge a one-time porting fee for New Zealand. For more information please reach out to [email protected].

    More Information

    Be sure to read our Porting FAQs for more information on the porting process. 





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