Need to port a number from Germany? This guide will walk you through the process.
Supported number types
Dialpad can port the following German number (DE +49) types:
Geographic Number
Toll-Free Number
Required documents
In order to complete your port request, Dialpad requires the following documents.
Letter of Authorization (LOA)
Recent invoice dated within the last 3 months
Note
In some cases, additional documentation may be requested after the port request is submitted.
For geographic ports only
Proof of address relevant to the geographical location of the numbers being ported
Valid proofs of address are as follows:
Handelsregisterauszug (Commercial Register)
Bescheinigung der Gewerbeanzeige (Business Registration)
Business Taxation document supplied by the local authority whether that be government, state, municipality.
No expiration dates to be reviewed on the documents as location will be validated against the Handelsregisterauszug.
German Business Registration
Proof of ID
Valid proofs of ID are as follows for all number types:
German government-issued ID Card that shows the address. We accept ages of 18 years and over.
Passport are valid
For toll-free ports only
BNetZa Allocation Certificate (proof of ownership)
Proof of address outside of Germany
Business Registration
Copy of ID of the person listed on the Business Registration
Document list
Click the links below to obtain the LOA for your port request.
How long will it take?
The standard lead time (SLT) for a port request is:
45 business days for geographic numbers
45 business days for toll-free numbers
Note
Additional time is added if there is a rejection for missing/incorrect information.
Porting requirements
The full list of phone numbers you want to port, including the country code
The LOA must be signed by the person who has administrative rights on the account with the current carrier.
The company name and service address must exactly match the records with your current carrier.
For business ports, make sure the LOA includes the required company stamp (where applicable).
If you're porting extension lines, make sure the main line is included in the same port request.
Send a termination letter to your current provider before starting the port request.
Toll-free porting only: For Toll-Free (ITFS) number type porting, an address of the end user outside of Germany (place of residence/business) is required.
Possible port rejection reasons
Port requests can occasionally be rejected. To help avoid delays, review these common rejection reasons before submitting your request.
Incorrect end user name.
Incorrect service address.
Missing or incorrect LOA signature.
Missing company stamp (for business ports, where required).
The requested number belongs to a number range that isn't being ported.
Requested number isn't the main line.
Number is not active
Porting checklist
LOA is completed, dated, and includes the required signature and company stamp (if applicable).
Latest invoice from current carrier.
All numbers are active with your current carrier.
Confirm that any extension lines include the required main line in the same request.
Confirm that the company name and service address match your current carrier's records.
All numbers in your account are porting over, or you’ve disassociated them from the other numbers in your account with your current provider.
You’ve provided a desired port date in compliance with the SLT (*Dialpad will do its best to meet this date but there is no guarantee.) If no date is provided we will port the numbers ASAP.
Cost
We charge a one-time porting fee for Germany. For more information please reach out to sales@dialpad.com.
More information
Be sure to read our Porting FAQs for more information on the porting process.