Germany Porting Guide

Need to port a number from Germany? This guide will walk you through the process.

Supported Number Types

Dialpad can port the following German number (DE +49) types:

• Geographic Number 
• Toll-Free Number 

Required Documents

In order to complete your port request, Dialpad requires the following documents. 

• Geographic LOA
  • English version - guide only
• Toll-Free LOA
  • English version - guide only 

For geographic ports only

• Proof of address relevant to the geographical location of the numbers being ported
  • Valid proofs of address are as follows: 
    • Handelsregisterauszug (Commercial Register)
    • Bescheinigung der Gewerbeanzeige (Business Registration)
    • Business Taxation document supplied by the local authority whether that be government, state, municipality.
    • No expiration dates to be reviewed on the documents as location will be validated against the Handelsregisterauszug.
• German Business Registration
• Proof of ID
  • Valid proofs of ID are as follows for all number types:
    • German government-issued ID Card that shows the address. We accept ages of 18 years and over.
    • Passport are valid

For toll-free ports only 

• BNetZa Allocation Certificate (proof of ownership)
• Proof of address outside of Germany
• Business Registration
• Copy of ID of the person listed on the Business Registration

Document List 

Click the links below to obtain the LOA for your port request.

• Geographic LOA
  • English version - guide only
• Toll-Free LOA
  • English version - guide only

How Long Will It Take?

The standard lead time (SLT) for a port request is:

• 45 business days for geographic numbers
• 45 business days for toll-free numbers

Porting Requirements

• The full list of phone numbers you want to port including the country code
• The LOA must be signed by the person who has administrative rights on the account with the current carrier.
• For business ports, the end user stamp is mandatory on the LOA.
• If the number to be ported is an extended line, the main line has to be ported.
• Termination letter must be sent to the current provider before port can be initiated with our carrier.
• Number portability is only for numbers associated to a subscriber line. Extensions can be ported only if these numbers along with the main line number are included within the same request.
• Toll-free porting only: For Toll-Free (ITFS) number type porting, an address of the end user outside of Germany (place of residence/business) is required.

Possible Port Rejection Reasons

While we do our best to prevent it, it does sometimes happen that a port request is rejected. The most common rejection reasons are noted below. As you can see, details matter and this is why we ask you to triple-check all the information you provided before submitting your port request.

• Incorrect end user name
• Incorrect service address
• End user stamp is missing (if the end user name is a company)
• Requested number is associated with another range of numbers (that are not porting)
• Requested number is not a main number
• Number is not active

Porting Checklist

• LOA is filled out, dated, and signed
• Latest invoice from current carrier
• All numbers are active with your current carrier
• All numbers in your account are porting over, or you’ve disassociated them from the other numbers in your account with your current provider
• You’ve provided a desired port date in compliance with the SLT (*Dialpad will do its best to meet this date but there is no guarantee.) If no date is provided we will port the numbers ASAP.

Cost

We charge a one-time porting fee for Germany. For more information please reach out to [email protected].

More information

Be sure to read our Porting FAQs for more information on the porting process.