Germany Porting Guide
    • 14 Aug 2023
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    Germany Porting Guide

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    Article Summary

    Need to port a number from Germany? This guide will walk you through the process.

    Supported Number Types

    Dialpad can port the following German number (DE +49) types:

    • Geographic Number 
    • Toll-Free Number 

    Required Documents

    In order to complete your port request, Dialpad requires the following documents. 

    For geographic ports only

    • Proof of address relevant to the geographical location of the numbers being ported
      • Valid proofs of address are as follows: 
        • Handelsregisterauszug (Commercial Register)
        • Bescheinigung der Gewerbeanzeige (Business Registration)
        • Business Taxation document supplied by the local authority whether that be government, state, municipality.
        • No expiration dates to be reviewed on the documents as location will be validated against the Handelsregisterauszug.
    • German Business Registration
    • Proof of ID
      • Valid proofs of ID are as follows for all number types:
        • German government-issued ID Card that shows the address. We accept ages of 18 years and over.
        • Passport are valid

    For toll-free ports only 

    • BNetZa Allocation Certificate (proof of ownership)
    • Proof of address outside of Germany
    • Business Registration
    • Copy of ID of the person listed on the Business Registration

    Document List 

    Click the links below to obtain the LOA for your port request.

    How Long Will It Take?

    The standard lead time (SLT) for a port request is:

    • 45 business days for geographic numbers
    • 45 business days for toll-free numbers
    Additional time is added if there is a rejection for missing/incorrect information.

    Porting Requirements

    • The full list of phone numbers you want to port including the country code
    • The LOA must be signed by the person who has administrative rights on the account with the current carrier.
    • For business ports, the end user stamp is mandatory on the LOA.
    • If the number to be ported is an extended line, the main line has to be ported.
    • Termination letter must be sent to the current provider before port can be initiated with our carrier.
    • Number portability is only for numbers associated to a subscriber line. Extensions can be ported only if these numbers along with the main line number are included within the same request.
    • Toll-free porting only: For Toll-Free (ITFS) number type porting, an address of the end user outside of Germany (place of residence/business) is required.

    Possible Port Rejection Reasons

    While we do our best to prevent it, it does sometimes happen that a port request is rejected. The most common rejection reasons are noted below. As you can see, details matter and this is why we ask you to triple-check all the information you provided before submitting your port request.

    • Incorrect end user name
    • Incorrect service address
    • End user stamp is missing (if the end user name is a company)
    • Requested number is associated with another range of numbers (that are not porting)
    • Requested number is not a main number
    • Number is not active

    Porting Checklist

    • LOA is filled out, dated, and signed
    • Latest invoice from current carrier
    • All numbers are active with your current carrier
    • All numbers in your account are porting over, or you’ve disassociated them from the other numbers in your account with your current provider
    • You’ve provided a desired port date in compliance with the SLT (*Dialpad will do its best to meet this date but there is no guarantee.) If no date is provided we will port the numbers ASAP.


    We charge a one-time porting fee for Germany. For more information please reach out to [email protected].

    More information

    Be sure to read our Porting FAQs for more information on the porting process.

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