Need to port a number from France? This guide will walk you through the process.
Supported number types
Dialpad can port the following French number (FR +33) types:
Geographic Number
Toll-Free Number
Required documents
In order to complete your port request, Dialpad requires the following documents.
LOA
Latest Invoice from current carrier
Proof of address relevant to the geographical location of the numbers being ported
Copy of the ID -OR- French Business Registration (KBIS extract that is no older than 3 months)
Note
In some cases, additional documentation may be requested after the port request is submitted.
Document list
Click the links below to obtain the LOA for your port request.
How long will it take?
The standard lead time (SLT) for a port request is:
12 business days for geographic numbers
20 business days for toll-free numbers
Note
Additional time is added if there is a rejection for missing/incorrect information.
Porting requirements
The full list of phone numbers you want to port including the country code.
The LOA must be signed by the person who has administrative rights on the account with the current carrier.
SIRET code is mandatory (14 digit number).
Toll-free only requirement: Additional document "National format change request" is required for numbers from ranges: 33 800 90 XXXX, 33 800 91 XXXX and 33 800 99 XXXX.
Possible port rejection reasons
While we do our best to prevent it, it does sometimes happen that a port request is rejected. The most common rejection reasons are noted below. As you can see, details matter and this is why we ask you to triple-check all the information you provided before submitting your port request.
Incorrect end user name
Incorrect service address
Requested number is associated with another range of numbers (that are not porting)
Number is not active
Porting checklist
LOA is filled out, dated, and signed.
Latest invoice from current carrier.
All numbers are active with your current carrier.
All numbers in your account are porting over or you’ve disassociated them from the other numbers in your account with your current provider.
You’ve provided a desired port date in compliance with the SLT (*Dialpad will do its best to meet this date but there is no guarantee.) If no date is provided we will port the numbers ASAP.
Cost
We charge a one-time porting fee for France. For more information please reach out to [email protected].
More information
Be sure to read our Porting FAQs for more information on the porting process.