France Number Porting Guide
- 14 Aug 2023
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France Number Porting Guide
- Updated on 14 Aug 2023
- 1 Minute to read
- Print
- DarkLight
- PDF
- New
Article Summary
This guide provides information on how to port a number from France. Dialpad supports the porting of geographic and toll-free numbers. To complete the port request, certain documents are required, including a Letter of Authorization (LOA), the latest invoice from the current carrier, proof of address, and a copy of ID or French Business Registration Document. The standard lead time for port requests is 12 business days for geographic numbers and 20 business days for toll-free numbers. The LOA must be signed by the person with administrative rights on the current carrier account, and a SIRET code is mandatory for toll-free numbers. Possible reasons for port rejection include incorrect end user name, service address, or association with another range of numbers. A porting checklist is provided, and there is a one-time porting fee for France. For more information, readers are directed to additional resources on the porting process.
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Need to port a number from France? This guide will walk you through the process.
Supported Number Types
Dialpad can port the following French number (FR +33) types:
- Geographic Number
- Toll-Free Number
Required Documents
In order to complete your port request, Dialpad requires the following documents.
- LOA
- Latest Invoice from current carrier
- Proof of address relevant to the geographical location of the numbers being ported
- Copy of the ID -OR- French Business Registration (KBIS extract that is no older than 3 months)
Document List
Click the links below to obtain the LOA for your port request.
- Geographic LOA
- Toll-Free LOA
- Toll-Free only: National format change request
How Long Will It Take?
The standard lead time (SLT) for a port request is:
- 12 business days for geographic numbers
- 20 business days for toll-free numbers
Note:
Additional time is added if there is a rejection for missing/incorrect information.
Porting Requirements
- The full list of phone numbers you want to port including the country code
- The LOA must be signed by the person who has administrative rights on the account with the current carrier.
- SIRET code is mandatory (14 digit number)
- Toll-free only requirement: Additional document "National format change request" is required for numbers from ranges: 33 800 90 XXXX, 33 800 91 XXXX and 33 800 99 XXXX.
Possible Port Rejection Reasons
While we do our best to prevent it, it does sometimes happen that a port request is rejected. The most common rejection reasons are noted below. As you can see, details matter and this is why we ask you to triple-check all the information you provided before submitting your port request.
- Incorrect end user name
- Incorrect service address
- Requested number is associated with another range of numbers (that are not porting)
- Number is not active
Porting Checklist
- LOA is filled out, dated, and signed
- Latest invoice from current carrier
- All numbers are active with your current carrier
- All numbers in your account are porting over or you’ve disassociated them from the other numbers in your account with your current provider
- You’ve provided a desired port date in compliance with the SLT (*Dialpad will do its best to meet this date but there is no guarantee.) If no date is provided we will port the numbers ASAP.
Cost
We charge a one-time porting fee for France. For more information please reach out to [email protected].
More information
Be sure to read our Porting FAQs for more information on the porting process.
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