SMS Auto-Reply Message
    • 25 Sep 2023
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    SMS Auto-Reply Message

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    Article Summary

    This content explains how to set up an SMS auto reply message for when you are on vacation or unable to respond promptly. By enabling this feature in the settings of, users can automatically reply to text messages when in Do Not Disturb mode or outside of their working hours. The personalized auto reply message can be up to 320 characters long and will be sent to both Dialpad users and non-users. If the message exceeds 160 characters, it may be split into two separate messages.

    Going on vacation? Tired of getting woken up by late-night text messages? Set an SMS auto-reply message for when you're outside of personal working hours (out-of-office) or in Do Not Disturb mode. Auto-replies are also useful if you're swamped, and need to inform people that you can't respond in a timely manner.

    Let's look at setting up our out-of-office responses.

    Who can use this feature
    SMS auto-reply is available to Ai Voice, Ai Sales, and Ai Contact Center customers on the Pro and Enterprise plans.
    SMS Auto-Reply messages are for direct lines only and cannot be used on shared lines.

    Enable & create SMS auto-reply

    To set up your SMS auto-reply, head into Your Settings from

    1. Navigate to Call Handling & Voicemail
    2. Navigate to SMS Auto-Reply
    3. Check the  SMS Auto-Reply box to enable the feature
    4. Select Automatically reply to messages when in Do Not Disturb mode or Automatically reply to messages received outside of my personal working hours.
    5. Type your personalized message to send when SMS auto-reply gets activated — it cannot be any longer than 320 characters — and hit enter to save.


    How an SMS Auto-Reply appears

    When you have your SMS Auto-Reply enabled, Users and non-users of Dialpad will receive the SMS auto-reply message. As long as you choose whether to activate it for outside of personal working hours or in Do Not Disturb mode, the SMS auto-reply message will get sent in the regular conversation thread view.


    If your SMS Auto-reply is more than 160 characters in length, it may be split into two messages.

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