Early Adopter Programs

We’re on a mission to completely transform how the world works together, and our team works around the clock designing groundbreaking products powered by the most advanced communications Ai in the world!

This means we're always rolling out new features and capabilities to ensure you get the most out of Dialpad. We take User feedback very seriously and sometimes we release features to a select group of 'Early Adopters' first so that we can learn from their feedback and tailor the product to their needs. 

How does it work?

Early Adopter Programs, affectionately referred to as EAPs, are available by sign-up only, through your Dialpad Customer Success Manager.

This gives you early insights into a new feature, and your experience and feedback help us bring the feature to life for all users.

We'll give you full access to the feature and schedule some 1:1 time with you to help us understand your unique use case and user experience — your invaluable feedback helps us build features that solve real, everyday, challenges!

Note

Joining an EAP means you get to try out innovative new features before they’re widely available, however, it does come with potential risks such as bugs that could disrupt your Dialpad experience. In the event you do encounter a bug, our Engineering team will work hard to resolve any issues as quickly as possible, but please note EAP issues are not actioned at the same priority level as a bug in our main product.

Current EAPs

Dialpad is currently running the following EAPs:

• Dialpad for Bullhorn

• PI Redaction

• Shopify Integration

• Role Based Access Control

• Dialpad + Verint

• Real-Time Contact Center Management View

• Restricted Internal Search

• Bulk Messaging

• Bulk User Settings

• Reclassification of Abandoned and Missed Calls

• Fax Management

• Talk Time Filter

• Unified Dashboard for all Channels

• Ai Scorecard question enhancements

• Agent Productivity Report

• Download Contact Center greeting

• Download Department greeting

• Bulk Call Content Delete and Contact Anonymization

• Simultaneous Ring Contact Center

Stay tuned for more!

Cost

We know the first question on everyone's mind is always the cost. Don't worry, there is no fee associated with joining an EAP program.

Expectations

As an EAP participant, we expect you to share your honest feedback. We want to know what’s working and what needs more attention before publicly launching the feature — think of it as an opportunity to help create your ideal product. Be aware that we may use your responses in marketing promotions for the product launch (but don’t worry, we’ll ask for approval before doing so).

Joining an EAP means you get to try out innovative new features before they’re widely available, however, it does come with potential risks that could disrupt your Dialpad experience. In the event you do encounter a bug, our Engineering team will work hard to resolve any issues as quickly as possible, but please note EAP issues are not actioned at the same priority level as bugs in our main product.