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Product Update Announcements
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Contents
Product Update Announcements
16 Articles
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Improved Call Transfer Experience
We’re on a mission to transform how the world works together, and our team works around the clock designing groundbreaking, truly unified products — all powered by the most advanced communications Ai in the world! We're always rolling out product ...
Updated on : 18 Sep 2024
Contact Center 2.0
We’re on a mission to completely transform how the world works together and our team works around the clock designing groundbreaking, truly unified products — all powered by the most advanced communications AI in the world! We're always rollin...
Updated on : 03 Oct 2024
Improved Contact Center Management
We’re on a mission to completely transform how the world works together and our team works around the clock designing groundbreaking, truly unified products — all powered by the most advanced communications AI in the world! We're always rollin...
Updated on : 22 Aug 2024
External End-of-Life Notice for OBiTALK
On October 31, 2024, Dialpad will no longer have access to the OBiTALK web portal or the configuration utility for managing OBi devices. The OBi 3xx series and OBi 1000 series phones, which are part of the OBiTALK product line, reached their end of...
Updated on : 16 Aug 2024
New Icon. Same Dialpad
We’re not new to Ai. In 2018, we acquired TalkIQ, who had already invested four years into developing advanced AI technologies. Then, we used our combined knowledge to build the first Ai-powered customer intelligence platform, launched Ai Con...
Updated on : 26 Jun 2024
Dialpad IP Address Change
We’re on a mission to completely transform how the world works together and our team works around the clock designing groundbreaking, truly unified products — all powered by the most advanced communications Ai in the world! We're always rolling ...
Updated on : 31 Oct 2023
Agent Permission Changes
We’re on a mission to completely transform how the world works together and our team works around the clock designing groundbreaking, truly unified products — all powered by the most advanced communications Ai in the world! We're always rolli...
Updated on : 03 Apr 2024
Audible Off-Duty Notification
We’re on a mission to completely transform how the world works together, and our team works around the clock designing groundbreaking, unified products — all powered by the most advanced communications Ai in the world! We're a...
Updated on : 03 Apr 2024
Multiple Contact Center Live Call View Dashboard
We’re on a mission to completely transform how the world works together and our team works around the clock designing groundbreaking, truly unified products — all powered by the most advanced communications Ai in the world! We're always rolling ...
Updated on : 22 Jun 2023
Agent State Behavior Change
We’re on a mission to completely transform how the world works together and our team works around the clock designing groundbreaking, truly unified products — all powered by the most advanced communications Ai in the world! We're always rolling ...
Updated on : 03 Apr 2024
Agent Global DND and Personal Working Hours Behavior Change
We’re on a mission to completely transform how the world works together and our team works around the clock designing groundbreaking, truly unified products — all powered by the most advanced communications Ai in the world! We're always rolling ...
Updated on : 22 Jun 2023
Dialpad App Enhancements Fall 2022
Our team works around the clock to improve your Dialpad experience. We've made some changes to the Dialpad app, allowing you to personalize your workspace for your organization and users. While we do have an in-app tour of the enhan...
Updated on : 05 Jun 2023
Change in Analytics Definitions
Dialpad takes user feedback very seriously, and we heard you say that you felt certain Dialpad call category names were unclear and not in line with industry standards. We took your comments to heart and so, we have reworked the foundation o...
Updated on : 22 Jun 2023
Introducing Dark Mode
We’re on a mission to completely transform how the world works together and our team works around the clock designing groundbreaking, truly unified products — all powered by the most advanced communications Ai in the world! We're always rolling ...
Updated on : 31 Oct 2023
Introducing Channel Threading
We’re on a mission to completely transform how the world works together and our team works around the clock designing groundbreaking, truly unified products — all powered by the most advanced communications Ai in the world! We're always rolling o...
Updated on : 25 Jul 2023
Improved Call Controls
We’re on a mission to completely transform how the world works together and our team works around the clock designing groundbreaking, truly unified products — all powered by the most advanced communications Ai in the world! We're always rol...
Updated on : 17 Aug 2023