Past Announcements

Change in Analytics Definitions

Contact Center Enhancements

Coaching Groups Deprecation and Data Retention

Improved Contact Center Management

Improved Call Controls

Improved Call Transfer Experience

Dialpad App Enhancements Fall 2022

License Free Routing for MS Teams Deprecation

Streamlined Call Controls

Reclassification of Abandoned and Missed Calls

Dialpad IP Address Change [2024]

Dialpad IP Address Updates [2025]

Introducing Channel Threading

External End-of-Life Notice for OBiTALK

Introducing Dark Mode

May Launch Highlights: Real-Time AI Powering ROI

Multiple Contact Center Live Call View Dashboard

Omnichannel for Multiple Contact Center

New Icon. Same Dialpad

Agent State Behavior Change

Audible Off-Duty Notification

AI Features with More Control

Agent Permission Changes

Agent Global DND and Personal Working Hours Behavior Change

Upcoming Changes to Manual Contact Syncing

Upcoming Dialpad Push Notifications Provider Change

We’re Simplifying Our Product Names

What is Dialpad Workforce Management (WFM)?