May Launch Highlights: Real-Time AI Powering ROI

With Dialpad’s May Launch, you’ll get a bold new look at enterprise-grade scale with everyday experiences elevated by AI—turning every conversation into ROI.

Not only that, Dialpad is now the contact center of choice for the Microsoft ecosystem, with deep Teams integration and seamless enterprise workflows.

Let’s take a look at what’s included in our May 13, 2025 launch.

Microsoft Teams improvements

• Self-service direct routing setup

• Presence syncing

• Embedded app improvements

Built for Enterprise Scale

• Language expansion in Dialpad Meetings

• HubSpot v2

• Role Based Action Controls with pre-defined roles

• The ability to bulk delete and anonymize call data

• Bulk messaging

• Large Meetings add-on for Dialpad Meetings

• Automated call forwarding for reserve pool numbers

• Customer logo upload and display in-app

• Fax Management
   

AI Innovation for the Contact Center

• CSAT Explanations

• Live Coach and Custom Moments for Dialpad Meetings

• Updated adherence reporting for Dialpad WFM

• Export performance data for Dialpad WFM

• Dialbot notifications for Dialpad WFM

• Filtering by customer CSAT in AI Agent history

• Filtering by “not answered” questions for AI Agent

• Remote access control for Dialpad Meetings

• Enhanced Contact Center Management view

• Catch-up (iOS)