Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes.
Be sure to update your desktop app, or visit Dialpad's web portal to take advantage of our latest improvements.
Let's take a look at what's new from our most recent release on November 26, 2025
New
Automatic saving for Salesforce task edits
Information added directly to a Salesforce task will now remain unchanged by Dialpad, preventing important updates from being overwritten.
Certified delivery portal
Our new Certified Delivery Portal brings everything Partner Admins need into one clean, centralized view. It simplifies setup, keeps things organized and separate from internal Dialpad tools, and helps partners work more efficiently and at scale.
Improvements
Simplify your call recording & transcription greeting
Admins now have the option to set a single, standard greeting for all user call recordings and transcriptions in an office. It’s a simple way to make sure every call stays compliant and easy to understand.
EAP feature
This feature is currently in an Early Adopter Program.
Focus on meetings with Auto DND
Stay distraction-free in meetings with the new Auto DND option. Turn it on in user settings, and your notifications will automatically quiet down whenever a calendar meeting starts.
EAP feature
This feature is currently in an Early Adopter Program.
AI Scorecard language expansion
Dialpad’s AI now understands supported languages including Spanish, French, and Japanese. This means accurate, consistent scoring and insights for calls in any of those languages.
EAP feature
This feature is currently in an Early Adopter Program.
Redesigned voice workflow builder
We redesigned the workflow builder to make IVR and voice workflow creation smoother and more intuitive. The External API node is now self-service too, so you can connect to CRMs and other systems on your own. More speed, more flexibility, more control.
EAP feature
This feature is currently in an Early Adopter Program.
Critical bug fixes
Hold queue bug
Some users reported that calls were getting stuck in the hold queue instead of being routed to available agents. This has been fixed!
Resubmit the port bug
A few users reported that they received a port request error even though the port was resubmitted successfully. We’ve fixed this.
Other improvements
We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.
Happy Dialing!