Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes.
Be sure to update your desktop app, or visit Dialpad's web portal to take advantage of our latest improvements.
Let's take a look at what's new from our most recent release on July 29, 2025.
New
Live dashboard
Customize your live dashboard by showing or hiding widgets, rearranging them, merging Voice and Digital views, hiding admins, and viewing new hold metrics, all for a cleaner, more tailored experience.
Custom analytics report
You can now save specific report views like filters and columns, with the new Saved Reports feature for easy access anytime. Plus, Auto Save automatically keeps track of recent changes, which you can find under the “Modified” label.
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15-Minute forecasting & scheduling
Get a more detailed view of staffing needs in 15-minute intervals, giving you a more detailed look at demand and helping you better match your workforce to it with improved accuracy.
EAP feature
This feature is currently in an Early Adopter Program. Please reach out to your Customer Success Manager for more information.
Improvement
Abandoned and missed call reclassification
We’ve improved how abandoned and missed calls are classified to improve the accuracy of your call metrics and reporting.
Critical bug fixes
Contact syncing bug
Some users reported that the names of their Google contacts did not appear correctly on incoming calls. This has been fixed!
Call waiting bug
A few users reported that call waiting didn’t work when only one agent was available. We’ve fixed this.
Other improvements
We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.
Happy Dialing!