Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes.
Be sure to update your desktop app, or visit Dialpad's web portal to take advantage of our latest improvements.
Let's take a look at what's new from our most recent release on January 14, 2025.
Improvements
Transfer call recording improvement
We've simplified how call recordings are handled after a transfer. Whether the transferred call gets recorded depends on the recording settings of both the originating and receiving lines.
Assign an agent improvement
Contact Center admins and supervisors can quickly sort by assigned and pending Contact Center assignments, making it easy to see all the Contact Centers assigned for the user in one simple view.
Transfer your conversation improvement
Transfer your conversation and choose who to transfer the interaction to by searching for an agent, Contact Center, or skillset group.
Critical bug fixes
Agent off-duty alert bug
Some users reported that the email alert for agent off-duty was missing the 'Set by' information. This has been fixed!
Download call recording bug
A few users reported that downloading multiple call recording segments resulted in a zip file with empty recordings. We've fixed this.
Other improvements
We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.
Happy Dialing!