Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes.
Be sure to update your desktop app, or visit Dialpad's web portal to take advantage of our latest improvements.
Let's take a look at what's new from our most recent release on June 11, 2024.
New
Toll-free and International faxing
You now have the flexibility to assign and activate toll-free and international fax lines! Quick and secure, Dialpad's virtual faxing service is the best way to send and receive faxes without a landline!
Improvements
International services filter
Admins can now easily identify which of their agents have activated International Services by using the International Service filter.
Conversation Type filter
With a simple name change, filtering your calls and meetings just became more intuitive! We've changed the name of the Source filter to Conversation Type.
Critical bug fixes
Contact Center Ai CSAT bug
Some users reported that Ai CSAT failed to activate after enabling it on a Contact Center, causing the data to be unavailable. This has been fixed!
Backup call recording bug
A few users reported that they couldn't enable the backup call recording to the Coaching team in a secondary office. We've fixed this.
Playbook bug
Some users reported that when an agent selected a Playbook during a live call, the default Playbook appeared in the post-call wrap-up. This has been fixed!
Other improvements
We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.
Happy Dialing!