Dialpad Release Notes 24.03.26

Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes.

Be sure to update your desktop app, or visit Dialpad's web portal to take advantage of our latest improvements.

Let's take a look at what's new from our most recent release on March 26, 2024.

Improvements

Agent permissions in Voicemail Management

For users participating in our Early Adopter Program for Voicemail Management, we've added a feature that allows agents to delete voicemails within the Contact Center, enabling efficient management of voicemail communications.

Custom Customer Context for Digital Engagement

Digital Engagement now supports custom customer context that gathers account details while customers waits in the hold queue. 

Salesforce CTI 'Relate to' field

We've added a new setting in Salesforce that requires agents to log cases as a mandatory step after completing a call using Salesforce CTI. 

Critical bug fixes

Agent status bug

Some users reported that agents appeared 'available' in the transfer window while they were on a personal or coaching call. This has been fixed!

Call routing bug

A few users reported that some calls were not following holiday routing rules set for the shared line. We've fixed this.

Contact search bug

Some users reported that when they selected 'load more' whhen searching for contacts, it didn't show other available contacts. This has been fixed! 

Other improvements

We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.

Happy Dialing!