Dialpad Release Notes 24.03.26
    • 28 Mar 2024
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    Dialpad Release Notes 24.03.26

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    Article Summary

    Dialpad has released new updates for its desktop app and web portal, offering various improvements and bug fixes. Users participating in the Early Adopter Program for Voicemail Management can now efficiently manage voicemail communications within the Contact Center. Digital Engagement now supports custom customer context, gathering account details while customers wait in the hold queue. Salesforce CTI has added a mandatory step for agents to log cases after completing a call. Critical bug fixes include resolving an agent status bug during transfers, fixing a call routing issue for shared lines, and addressing a contact search bug that prevented the display of available contacts. Other minor bugs have also been fixed to enhance the overall user experience with Dialpad.

    Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes.

    Be sure to update your desktop app, or visit Dialpad's web portal to take advantage of our latest improvements.

    Let's take a look at what's new from our most recent release on March 26, 2024.


    Agent permissions in Voicemail Management

    For users participating in our Early Adopter Program for Voicemail Management, we've added a feature that allows agents to delete voicemails within the Contact Center, enabling efficient management of voicemail communications.

    Custom Customer Context for Digital Engagement

    Digital Engagement now supports custom customer context that gathers account details while customers waits in the hold queue. 

    Salesforce CTI 'Relate to' field

    We've added a new setting in Salesforce that requires agents to log cases as a mandatory step after completing a call using Salesforce CTI. 

    Critical bug fixes

    Agent status bug

    Some users reported that agents appeared 'available' in the transfer window while they were on a personal or coaching call. This has been fixed!

    Call routing bug

    A few users reported that some calls were not following holiday routing rules set for the shared line. We've fixed this.

    Contact search bug

    Some users reported that when they selected 'load more' whhen searching for contacts, it didn't show other available contacts. This has been fixed! 

    Other improvements

    We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.

    Happy Dialing!

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