Dialpad Release Notes 23.08.08

We're always rolling out product updates with new features and capabilities to ensure you get the most out of Dialpad. 

Dialpad's desktop app and web portal are designed to live at the center of your business communications — be sure to update your desktop app, or visit Dialpad's web portal to take advantage of our latest improvements.

Let's take a look at what's new from our most recent release on August 8th, 2023.

You'll also discover some bug fixes to improve reliability. 

New

Dark Mode | You talked, we listened! We're thrilled to be able to offer Dialpad in a smooth and elegant Dark Mode. Easily switch between Light and Dark Mode, or set it to change automatically based on your system preferences. 

Improved Call Controls | With our new active call design, calls no longer take over the entire main app view.

Instead, essential information and controls are now conveniently located in a sleek bottom bar, ensuring easy access to crucial details.

Channel Threading | We have added threading functionality to Channels, allowing you to engage in focused sub-conversations with select team members without cluttering up the main channel feed. 

You'll also see the new Threads section on the left-hand app sidebar where you can easily view all of your threads, reply to the thread, mark a new message as read, or jump directly to the thread.

Salesforce Lightning Field Values | Field values can now be mapped from the Dialpad Lightning Settings page. 

Call Quality in Call Review | Easily identify network quality issues for each call. Your Call Review page now has a Quality section, providing information on key quality indicators such as jitter, packet loss, bitrate, and latency. 

Bug Fix

QA Scorecard Grader Bug | Some users reported that those with a QA Grader role were unable to export QA scorecard reports. This has been fixed. 

Other Improvements

We've also fixed some minor bugs, improving your overall experience with Dialpad.

Happy Dialing!