Dialpad Release Notes 23.07.11

We're always rolling out product updates with new features and capabilities to ensure you get the most out of Dialpad. 

Dialpad's desktop app and web portal are designed to live at the center of your business communications — be sure to update your desktop app, or visit Dialpad's web portal to take advantage of our latest improvements.

Let's take a look at what's new from our most recent release on July 11th, 2023.

You'll also discover some bug fixes to improve reliability. 

Improvement

Supervisor Whisper and Takeover update | We've removed the Supervisor Whisper and Takeover functionality from the Digital Automation and Hold Queue tab in the Supervisor view.

Critical Bug Fix

Contact Center Alert Glitch | A few users reported that the "No Agents On-Duty" alert was not editable. This has been fixed. 

ServiceNow Disconnect Bug | Some of our ServiceNow users reported that when they disconnected the integration, a 'Create Ticket' option appeared. We've fixed this. 

Screen Capture Audio Bug | A few users reported that when they were using our Agent Screen Capture feature, there was no audio. This has been fixed. 

Other Improvements

We've also fixed some minor bugs, improving your overall experience with Dialpad.

Happy Dialing!