Dialpad Release Notes 23.06.21

We're always rolling out product updates with new features and capabilities to ensure you get the most out of Dialpad. 

Dialpad's desktop app and web portal are designed to live at the center of your business communications — be sure to update your desktop app, or visit Dialpad's web portal to take advantage of our latest improvements.

Let's take a look at what's new from our most recent release on June 21st, 2023.

You'll also discover some bug fixes to improve reliability. 

New

Inbox Improvement | We've made it easier to understand your inbox! Messages in the  “Messages” tab of your Inbox are now grouped by contact rather than just a running list of all messages.

Ai Recap on Demand | We've added on-demand functionality for Ai Recaps! Users in the Ai Recap Early Adopter program will now see a 'Generate Ai recap' button in the Web Call History.

You'll also see a 'Generate Ai recap' button in the conversation panel. 

Critical Bug Fix

Call Disposition Bug  | Some users reported that when a Contact Center did not have outbound call dispositions configured, the wrap-up window would be stuck and not allow the agent to complete the post-call wrap-up. This has been fixed.

Other Improvements

We've also fixed some minor bugs, improving your overall experience with Dialpad.

Happy Dialing!