App Updates

We're always rolling out updates that contain new features and capabilities to ensure our users get the most out of Dialpad.

Updating the mobile apps, either for iOS or Android, will work the same way as any of your other apps. If there's a new version available, your app will either be automatically updated (if that's how you've set up your updates in your Play/App Store settings) or you'll receive a notification that an update is available for your app from either the App Store or the Play Store. 

Let's look at a few common questions regarding app updates. 

Types of App Updates

Dialpad releases two types of app updates:

1. Passive
2. Required

For passive releases, if you don't update right away you'll still have access to the app.

For required updates, you'll need to update the app before you can access any of the app's features. 

Our updates include new features, bug fixes, and behind the scene tweaks so updating the app whenever you're prompted is your best bet. 

How can I tell what App version I'm on?

See what version of the app you're running by clicking the More menu beside your avatar.

Your version number will appear at the bottom of the pop-up menu. 

Can I use an older version of the app?

Sure, but keep in mind that at some point a required update will force you to update your app to the latest version in order to keep using it. 

When should I update my app?

Whenever we update our desktop app, we send out a banner notification giving you the option to update.

If you ignore the update (or hit X by mistake), you can still manually force an update on the native and chrome app.

Force an update by following the steps below:

Mac Native App

1. With your native app open, navigate to Dialpad on your mac's main menu
2. Click Check for Update
3. If an updated version is available, you'll be prompted to restart your app

Windows Native App

1. With your native app open, press Alt on your keyboard to display the File | Edit | Help menu
2. Click on File > Check for Update
3. If an updated version is available, you'll be prompted to restart your app

Chrome Extension

1. With your Chrome browser open, click on > More Tools > Extensions
2. Check the Developer Mode box
3. Click on Update Extensions Now